ServiceNow ITSM Architect for AI-Driven Platform

Delta System & Software, Inc.; Sunnyvale (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading IT services provider is seeking a ServiceNow ITSM Solutions Architect in Sunnyvale, CA. This pivotal role will maximize the value of Moveworks conversational AI integration while ensuring ServiceNow is ready for the future. The ideal candidate will have over 10 years of experience in ServiceNow ITSM, with strong expertise in optimizing platforms for conversational AI. Excellent communication and stakeholder management skills are essential. Employment type is contract with a mid-senior level focus.

Qualifications

• 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
• Proven expertise in optimizing ServiceNow for conversational AI platforms.
• Strong knowledge of Predictive Intelligence and app development.

Responsibilities

• Maximize the value of Moveworks conversational AI integration.
• Drive platform improvements and ensure ServiceNow evolves.
• Conduct POCs, training, and enablement sessions.

Skills

ServiceNow ITSM

Conversational AI integration

Predictive Intelligence

Stakeholder management

Change management

Job description

A leading IT services provider is seeking a ServiceNow ITSM Solutions Architect in Sunnyvale, CA. This pivotal role will maximize the value of Moveworks conversational AI integration while ensuring ServiceNow is ready for the future. The ideal candidate will have over 10 years of experience in ServiceNow ITSM, with strong expertise in optimizing platforms for conversational AI. Excellent communication and stakeholder management skills are essential. Employment type is contract with a mid-senior level focus.