ServiceNow Solution Architect

SIDRAM TECHNOLOGIES; Georgia; On-site; USD 120,000 - 150,000; Full time

Job summary

SIDRAM TECHNOLOGIES is looking for a ServiceNow Solution Architect specializing in CRM, AI, and ML. This remote position involves providing strategic guidance on ServiceNow's Gold Standard Implementation Packages, collaborating across functions to enhance adoption, and contributing to thought leadership in AI-first implementations. Candidates should have extensive ServiceNow architecture experience, relevant certifications, and strong communication skills. Additionally, the role requires up to 50% travel to support implementation efforts.

Qualifications

• 6+ years of ServiceNow product/solution architecture experience.
• Experience in AI/ML on the ServiceNow Platform is preferred.
• Must have experience with ServiceNow enterprise implementations.
• 5+ years in technology advisory or enterprise implementation roles.

Responsibilities

• Provide technical advice and guidance on ServiceNow's implementations.
• Collaborate with cross-functional teams to optimize adoption capabilities.
• Stay updated on trends in GenAI and AI Agents.
• Contribute to documentation for ServiceNow's offerings.
• Assist with Enablement and Training materials.
• Drive pilots with early adopter customers.

Skills

ServiceNow product/solution architecture

Artificial Intelligence

Machine Learning

Data Science

Excellent communication skills

Analytical problem-solving

Agile methodologies

Customer-focused mindset

Education

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist (ITSM, HRSD, CSM)

ServiceNow Certified Technical Architect

ServiceNow Certified Master Architect

Job description

Job Title

ServiceNow Solution Architect (CRM - AI/ML)

Location

Remote

Job Description

• Providing technical advice and guidance to early adopter customers on how to best utilize ServiceNow's Gold Standard Implementation Packages to dramatically reduce time-to-first-use.
• Collaborate with cross-functional teams, including platform and product management and engineering, Product Excellence, Impact, Expert Services, to prioritize, design, productize, and pilot ServiceNow's AI-first implementation and adoption capabilities.
• Stay up-to-date with industry trends and emerging technologies in the field of GenAI and AI Agents, and apply this knowledge to continuously improve and evolve ServiceNow's implementation & adoption offerings.
• Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, reference architectures, and other documentation to make information about ServiceNow's AI-first implementation & adoption capabilities more accessible to the broader Impact Delivery organization, customers, and partners.
• Assist the Enablement team and Partner team with Enablement and Training material to see through the success of this Autonomous Implementation effort.
• Co drive pilots with ServiceNow's early adopter customers (enterprise clients and Systems Integrators).

Qualifications

• 6+ years of ServiceNow product/solution architecture (AI/ML experience on the ServiceNow Platform is preferred).
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications (ITSM, HRSD, or CSM) are preferred.
• ServiceNow Certified Technical Architect or ServiceNow Certified Master Architect certifications are preferred.
• Experience putting ServiceNow enterprise implementations and deployments into production is a must-have.
• At least 5 years of experience in a technology advisory or enterprise implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred.
• Proven track record of driving customer satisfaction through innovative technology solutions on the ServiceNow platform.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Strong analytical and creative problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with Agile methodologies and experience working in an Agile environment.
• Strong problem-solving skills and ability to work independently or as part of a team.
• Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships.
• Customer-focused mindset and commitment to delivering high-quality results.
• Excellent collaboration with product, engineering, QE, and field teams.
• Must be able to travel up to 50% annually.