ServiceNow Architect (ServiceNow, DevOps, AI)

Oncorre Inc; Virginia (MN); On-site; USD 130,000 - 190,000; Full time

Job summary

An IT services provider is looking for a ServiceNow Architect with extensive experience in ServiceNow solutions and DevOps practices. The candidate will lead the architecture, design, and implementation of ServiceNow applications and drive automation initiatives. Preferred qualifications include ServiceNow certifications and experience with AI-driven solutions. This is a contract role at the mid-senior level located in Virginia, Minnesota, offering a dynamic work environment in the IT consulting industry.

Qualifications

• 8+ years of experience in software development, including 2+ years in a lead role.
• Proven experience with ServiceNow architecture and development.
• Solid understanding of DevOps principles and practices.
• Demonstrated experience designing scalable enterprise architectures, platform governance models, and complex integration patterns.
• Solid understanding of DevOps principles, including CI/CD (Jenkins, GitHub Actions), automated testing, containerization (Docker), and Infrastructure as Code.
• Experience with architectural patterns: domain-driven design, microservices, event-driven architecture, micro-frontends.
• Familiarity with AI/ML tools and frameworks (TensorFlow, OpenAI APIs, Azure Cognitive Services, etc.).
• Excellent communication skills and the ability to collaborate across cross-functional teams.
• Strong problem-solving and decision-making abilities in complex enterprise environments.

Responsibilities

• Lead the architecture and implementation of ServiceNow solutions across various modules.
• Drive DevOps practices such as CI/CD and release automation.
• Architect and implement AI-driven workflows within ServiceNow.
• Evaluate enhancement requests, solution designs, and large-scale configurations for scalability and maintainability.
• Guide integrations using MID Server, Integration Hub, REST/SOAP APIs, event-driven patterns, and external systems.
• Conduct architectural reviews and provide guidance on workflows, data modelling, ACL/security, and automation strategies.
• Lead the design and development of scalable applications, enterprise integrations, and ServiceNow solutions.
• Collaborate with stakeholders to define technical requirements and architectural decisions.
• Guide and mentor development teams, promoting clean code, design patterns, and secure coding.
• Perform code reviews and provide constructive feedback to ensure quality and consistency.
• Ensure performance, security, and compliance standards across the development lifecycle.
• Drive DevOps practices such as CI/CD, automated testing, release automation, and deployment pipelines for ServiceNow and custom apps.
• Oversee containerization and IaC with Docker, Kubernetes, and Terraform where applicable.
• Manage version control, branching strategies, and environment promotion processes.
• Lead AI/ML initiatives, including integrating AI services into existing platforms.
• Architect and implement AI-driven workflows, chatbots, predictive intelligence, and intelligent automation in ServiceNow.
• Identify opportunities to leverage Predictive Intelligence, NLP, and external AI platforms (OpenAI, Azure, etc.).
• Stay updated with emerging technologies and platform releases to inform future development.
• Recommend modernization strategies including microservices, event-driven patterns, domain-driven design, and micro-frontend architecture.
• Partner with enterprise architects, product owners, and business leaders to shape long-term roadmaps.

Skills

ServiceNow development

DevOps principles

AI/ML tools and frameworks

Collaboration across teams

Problem-solving

External systems integration

Education

Bachelor’s or Master’s degree in Computer Science or Engineering

Tools

Docker

Kubernetes

Terraform

Jenkins

GitHub Actions

Terraform

REST APIs

MID Server

Integration Hub

OpenAI APIs

Azure Cognitive Services

Job description

ServiceNow Architect (ServiceNow, DevOps, AI)

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Key Responsibilities

ServiceNow Architecture & Platform Leadership

• Lead end-to-end architecture, design, and implementation of ServiceNow solutions across modules such as ITSM, HRSD, ITOM, SPM, CMDB, CSM, and custom applications.
• Define and enforce ServiceNow architectural standards, guardrails, coding conventions, and integration patterns.
• Drive platform governance, versioning strategy, instance health management, and performance optimization.
• Evaluate enhancement requests, solution designs, and large-scale customizations to ensure platform scalability and maintainability.
• Guide system integrations using MID Server, Integration Hub, REST/SOAP APIs, event-driven patterns, and external systems.
• Conduct architectural reviews and provide expert guidance on workflows, data modelling, ACL/security architecture, and automation strategies.

Software Development & Leadership

• Lead the design and development of scalable applications, enterprise integrations, and ServiceNow solutions.
• Collaborate with stakeholders to define technical requirements and architectural decisions.
• Guide and mentor development teams, fostering best practices in clean code, design patterns, and secure coding.
• Perform code reviews and provide constructive, actionable feedback to ensure quality and consistency.
• Ensure performance, security, and compliance standards are met across the entire development lifecycle.

DevOps & Automation

• Drive DevOps practices such as CI/CD, automated testing, release automation, and deployment pipelines for both ServiceNow and custom-built applications.
• Oversee containerization and infrastructure-as-code adoption using tools like Docker, Kubernetes, and Terraform where applicable.
• Manage version control, branching strategies, and environment promotion processes.
• Lead and contribute to AI/ML initiatives, including integrating AI services into existing platforms.
• Architect and implement AI-driven workflows, chatbots, predictive intelligence, and intelligent automation solutions within ServiceNow.
• Identify opportunities to leverage ServiceNow Predictive Intelligence, NLP, and external AI platforms (OpenAI, Azure Cognitive Services, etc.).
• Stay updated with emerging technologies and platform releases to inform future development.
• Recommend modernization strategies including microservices architecture, event-driven patterns, domain-driven design, and micro-frontend architecture.
• Partner with enterprise architects, product owners, and business leaders to shape long-term technology roadmaps.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in software development, with 2+ years in a lead or senior role.
• Proven hands‑on experience with ServiceNow development and architecture, including Workflows, Catalogs, Integration Hub, CMDB, Scoped Apps, Flow Designer, and API integration.
• Demonstrated experience designing scalable enterprise architectures, platform governance models, and complex integration patterns.
• Solid understanding of DevOps principles, including CI/CD (Jenkins, GitHub Actions), automated testing, containerization (Docker), and Infrastructure as Code.
• Experience with architectural patterns: domain‑driven design, microservices, event‑driven architecture, micro‑frontends.
• Familiarity with AI/ML tools and frameworks (TensorFlow, OpenAI APIs, Azure Cognitive Services, etc.).
• Excellent communication skills and the ability to collaborate across cross‑functional teams.
• Strong problem‑solving and decision‑making abilities in complex enterprise environments.

Preferred Qualifications

• ServiceNow certifications such as CSA, CAD, CIS‑ITSM, CIS‑HRSD, CIS‑ITOM, Integration Hub, or Architect‑level certs.
• Experience building enterprise‑grade applications using React, Node.js, or similar modern frameworks.
• Background implementing AI‑driven workflows, virtual agents, or intelligent automation within ServiceNow or similar platforms.
• Experience working within Agile/Scrum methodologies.
• Experience leading enterprise‑wide platform modernization initiatives.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Design, Art/Creative, and Information Technology

Industries

IT Services and IT Consulting