ServiceNow Architect

Next Level Business Services, Inc.; Cupertino (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

A leading IT consulting firm is seeking a ServiceNow Architect in California to develop and implement IT service management solutions. The ideal candidate will have over 10 years of experience in IT infrastructure, a strong background in consulting, and extensive knowledge of ServiceNow and enterprise management tools. Responsibilities include architecting ITSM platforms and managing client transitions towards service-based organizations, ensuring customer satisfaction throughout the process.

Qualifications

• 10+ years of experience in IT Infrastructure and Application Development space.
• 5+ years of Consulting experience (client facing).
• 5+ years of leadership level experience with Enterprise Management tools.
• 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow, BMC Remedy.
• ITIL Certification (Practitioner or Service Manager Certification preferred).
• ServiceNow certification (Implementation certification is preferred).
• Strong knowledge of SDLC Methodologies such as Waterfall, Agile, Scrum.
• Expert level knowledge in ServiceNow scripting and Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP/S).
• Deep understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
• Demonstrated Enterprise Architecture skills, especially in Enterprise System Management and IT Service Management space.

Responsibilities

• Architect and design implementations with the ServiceNow ITSM platform.
• Develop roadmaps to enable client transitions to Service-based organizations.
• Manage discovery/assessment activities and define high-level program/action plans.
• Achieve high level of Customer Satisfaction on consulting engagements.
• Plan and manage discovery/assessment activities and define high-level program/action plans.
• Identify opportunities to drive more value from IT strategy.
• Understand business implications of process-centric IT toward process excellence.
• Ensure continuity for customer from pre-sales to delivery.
• Develop practice IP by improving processes, standards, policies, and tools.

Skills

ServiceNow scripting

SDLC Methodologies

IT consulting

Leadership

Client-facing experience

Education

Bachelor’s degree in Information Systems or related field

Tools

ServiceNow

IBM Tivoli

BMC Remedy

HP tools

HP (ITSM tools)

Job description

Job Description

ServiceNow Architect

• Architecting and designing implementations with the ServiceNow ITSM platform
• Develop roadmap and blueprints to enable client transition to Service based organization with clear, realistic, and pragmatic goals that are aligned with strategic direction
• Demonstrated consulting expertise (gather requirements, problem solve and recommend) in mid-sized and large (Fortune 500) customer environments
• Demonstrated ability to achieve high level of Customer Satisfaction on all consulting engagements
• Planning and managing discovery/ assessment activities and defining high-level program/action plans
• Identifying opportunities to drive more value from an organization's IT strategy through targeted areas contributing to improved business performance and innovation by addressing constantly changing business needs
• Understanding the business implication of process-centric IT in striving to achieve process excellence
• Ensuring continuity for customer from pre-sales to delivery
• Actively develop practice IP by driving continuous improvement of the processes, standards, policies, working methods, and tools

Basic Qualifications:

• Bachelor’s degree in Information Systems or related field.
• 10+ years of experience in IT Infrastructure and Application Development space.
• 5+ years of Consulting experience (client facing)
• 5+ years of leadership level experience with Enterprise Management tools (such as IBM Tivoli, BMC, CA, HP) and IT Service Management tools such as ServiceNow, BMC Remedy etc.,
• ITIL Certification (Practitioner or Service Manager Certification preferred)
• ServiceNow certification (Implementation certification is preferred)
• Strong knowledge of SDLC Methodologies such as Waterfall, Agile, Scrum etc.,
• Expert level knowledge in ServiceNow scripting and Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP/S, etc.)
• Deep understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment
• Demonstrated Enterprise Architecture skills, especially in Enterprise System Management and IT Service Management space
• Ability to socialize ideas, make recommendations and gather team consensus to move projects forward.

Additional preferred qualifications include:

• Ability to handle multiple and competing priorities simultaneously.
• Ability to develop and achieve clear, realistic, and challenging goals that are aligned with targeted business results.
• Self-motivated and able to lead and excel in a high pressured environment.
• Experience developing growth strategies and related marketing material for IT Service Management, Cloud, and other infrastructure-related technologies and/or services.
• High level of motivation and commitment.
• Ability to operate and deliver independently without significant oversight.

Next Level Business Services, Inc.

An ISO 27001 and 20000-1 Certified & Minority Business Enterprise (CMBE)

Phone: [phone]

Additional Information

All your information will be kept confidential according to EEO guidelines.