ServiceNow AI Solutions Architect

Delan Associates, Inc; Dallas (TX); Remote; USD 150,000 - 210,000; Full time

Job summary

Delan Associates, Inc. is actively seeking a ServiceNow AI Solutions Architect for a remote role based in Dallas, TX.

The ideal candidate brings 15+ years of experience in designing and delivering AI-enabled IT operations and enterprise integrations on the ServiceNow platform. You will lead architectural decisions, govern AI initiatives, and collaborate with stakeholders to implement scalable, secure AI-driven workflows.

Qualifications

• Must have extensive experience with the ServiceNow AI Platform and related AI tools.
• Proven ability to design AI-driven workflows and governance models.
• Strong knowledge of ITSM/ITOM and enterprise integrations.

Skills

ServiceNow AI Platform

Now Assist

AI Control Tower

Moveworks AI Assistant

Predictive Intelligence

Workflow Data Fabric

AI/Agentic Workflow Design

Conversational AI

Workflow Automation

AI-Assisted & Autonomous Operations

Knowledge Generation & AI Search

Incident Triage & ResolutionAutomation

Service Desk Automation

ITSM / ITOM

ServiceNow Architecture

AI Governance & Operating Model

Risk & Compliance for AI

Enterprise Integration (ServiceNow + [

Stakeholder & Solution Architecture

IT Operations Automation

Job description

ServiceNow AI Solutions Architect

Dallas, TX (REMOTE)

15+ Years

Must-Have Skills

• ServiceNow AI Platform
• Now Assist
• AI Control Tower
• Moveworks AI Assistant
• Predictive Intelligence
• Workflow Data Fabric
• AI/Agentic Workflow Design
• Conversational AI
• Workflow Automation
• AI-Assisted & Autonomous Operations
• Knowledge Generation & AI Search
• Incident Triage & Resolution Automation
• Service Desk Automation
• ITSM / ITOM
• ServiceNow Architecture
• AI Governance & Operating Model
• Risk & Compliance for AI
• Enterprise Integration (ServiceNow + Moveworks)
• Stakeholder & Solution Architecture
• IT Operations Automation