ServiceNow Software Asset Management Pro (SAM Pro) Consultant

2iSolutions Inc.; United States; Remote; CAD 100,000 - 150,000; Full time

Job summary

2iSolutions Inc. in Canada seeks a ServiceNow SAM Pro consultant for a 1 year remote contract starting in December, or January if necessary. The role focuses on implementing and developing SAM Pro, configuring licence management, and building workflows and integrations.

The incumbent will design and configure SAM Pro capabilities, automate licence processes, and provide technical SME support for licences and entitlements, including integrations and data sources.

Qualifications

• Minimum 3 years hands-on experience with ServiceNow SAM Pro, including configuration and implementation.
• Experience configuring software models, entitlements, licence metrics and reconciliation.
• Strong experience with ServiceNow workflows, automation and catalogue configuration.
• Experience implementing and troubleshooting SAM integrations.
• Ability to act as a technical SME for licences and entitlements.

Responsibilities

• Design and configure SAM Pro capabilities to support licence management.
• Develop automation and workflows for licence allocation, reclamation, optimisation and lifecycle activities.
• Design and build software catalogue items, approvals and fulfilment workflows.
• Configure and troubleshoot SAM integrations and software data sources.
• Investigate backend configuration and data issues when SAM results fail.
• Support software normalisation, reconciliation and compliance calculations.
• Provide SME guidance to licence administrators.
• Recommend configuration improvements to reduce manual effort.
• Support testing, deployment and documentation of new SAM functionality.

Skills

ServiceNow SAM Pro

ServiceNow workflows

Automation

Licence management

Data reconciliation

Technical SME

Education

ServiceNow Certified System Administrator

ServiceNow SAM professional Certification

Tools

ServiceNow Platform

Integrations (APIs)

Job description

We are seeking a ServiceNow SAM Pro consultant for a 1 year remote contract position starting in December, or January if necessary.

Role Description / Key Responsibilities:

The ITAM Specialist will provide technical expertise for the implementation and ongoing development of ServiceNow Software Asset Management Pro (SAM Pro). The role will focus on ensuring the technical configuration is fit for purpose, automating licence management processes, developing workflows and integrations, and providing technical SME support to the team managing software licences.

• Design and configure ServiceNow SAM Pro capabilities to support software licence management.
• Develop automation and workflows for licence allocation, reclamation, optimisation and other lifecycle activities.
• Design and build software catalogue items, approvals and fulfilment workflows.
• Configure and troubleshoot SAM integrations and software data sources.
• Investigate backend configuration, data and processing issues when SAM results are not working as expected.
• Support software normalization, reconciliation and compliance calculations.
• Providetechnical SME guidance to team members configuring licences and entitlements.
• Recommend configuration improvements that simplify licence management and reduce manual effort.
• Support testing, deployment and documentation of new SAM functionality.

Skills / Previous Experience

• Minimum 3 years of hands-on experience with ServiceNow SAM Pro, including technical configuration and implementation.
• Experience configuring software models, entitlements, licence metrics and reconciliation.
• Strong experience with ServiceNow workflows, automation and catalogue configuration.
• Experience implementing and troubleshooting SAM integrations.
• Ability to investigate and troubleshoot ServiceNow configuration, data and backend processing issues.
• Strong understanding of software licensing and Software Asset Management practices.
• Ability to act as a technical SME, providing guidance to licence administrators and translating licensing requirements into ServiceNow configuration

Certifications ( Must Have )

ServiceNow Certified System Administrator

ServiceNow SAM professional Certification