Service Now SAM Pro Developer

Valiant Technologies LLC; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Valiant Technologies LLC in Plano, TX, seeks a ServiceNow SAM Pro specialist to implement, customize, and optimize SAM Pro, including software models, entitlements, licenses, and publisher licensing rules, with integration to CMDB, ITOM Discovery, and inventory tools. The role requires 3–5+ years of ServiceNow development and 2–3+ years SAM Pro experience, plus strong analytics and documentation skills.

You will work with ITAM, Procurement, Finance, Legal, and IT Operations, delivering guides

Qualifications

• Experience implementing and configuring ServiceNow SAM Pro.
• Understanding of software licensing, entitlements, and publisher rules.
• Ability to integrate SAM Pro with CMDB, ITOM, and inventory tools.

Responsibilities

• Implement, configure, and customize ServiceNow SAM Pro, including licensing rules.
• Manage software normalization, reconciliation, and license optimization.
• Develop dashboards and reports on license consumption and compliance.
• Collaborate with ITAM, Procurement, Finance, Legal, and IT Operations teams.
• Prepare technical documentation and implementation plans.

Skills

ServiceNow Development

ServiceNow SAM Pro

SAM Pro Functional Expertise

Software Licensing

Integrations

ServiceNow Platform Knowledge

Analytical skills

Documentation

Tools

REST APIs

MID Server

SCCM/MECM

Intune

Jamf

Job description

• Implement, configure, and customize ServiceNow SAM Pro, including software models, entitlements, contracts, license positions, and publisher-specific licensing rules.
• Manage software normalization, reconciliation, license reclamation, SaaS License Management, and optimization processes.
• Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
• Configure and maintain licensing rules for major publishers, including Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
• Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
• Maintain software asset data quality, ensure accurate CMDB mapping, and follow CSDM standards.
• Support software publisher audits by maintaining accurate license entitlements, usage records, compliance positions, and supporting documentation.
• Develop dashboards and reports covering license consumption, compliance risks, software usage, and cost optimization.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
• Prepare technical documentation, configuration guides, and implementation plans while providing knowledge transfer to internal teams.

Required Skills:

• ServiceNow Development: 3–5+ years of hands‑on ServiceNow development experience.
• ServiceNow SAM Pro: 2–3+ years of practical experience implementing and supporting SAM Pro.
• SAM Pro Functional Expertise: Software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS License Management.
• Software Licensing: Understanding of licensing models, publisher agreements, compliance requirements, and software audits.
• Integrations: REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, and software inventory tools.
• ServiceNow Platform Knowledge: ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, and Service Graph.
• Strong analytical, troubleshooting, documentation, and stakeholder communication skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist – Software Asset Management Professional (CIS‑SAM).
• CIS-ITAM and/or CIS-ITSM certifications.
• Experience in enterprise IT Asset Management, Software Asset Management, license compliance, and software cost optimization.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.