Service Now

Valiant Technologies LLC; Beachwood (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Valiant Technologies LLC is seeking an experienced ServiceNow SAM Pro expert to lead deployment and ongoing license governance. You will configure license models, entitlements, and publisher packs for top vendors while integrating with CMDB, ITSM, Discovery, and ITOM.

You will translate licensing terms into robust reconciliation rules, identify savings opportunities, and build dashboards and automations to streamline SAM processes.

Qualifications

• Must have hands-on ServiceNow SAM Pro implementation and support experience.
• Deep understanding of licensing models, audits, and compliance practices.
• Strong integration skills with REST/SOAP and ServiceNow spokes.

Responsibilities

• Lead the implementation and configuration of ServiceNow SAM Pro across CMDB, ITSM, Procurement, Finance, HR, and Discovery.
• Configure models, entitlements, installations, contracts, licenses, and metrics for major vendors.
• Develop reconciliation rules for various licensing models and optimize license usage.
• Integrate SAM Pro with Discovery, ITOM, and inventory tools via APIs and MID Server.
• Prepare for vendor audits with documentation, evidence, and audit trails.
• Create dashboards, reports, and Flow Designer automations to improve SAM processes.

Skills

Analytical thinking

Communication

Stakeholder management

Problem solving

Project coordination

Tools

ServiceNow SAM Pro

REST/SOAP APIs

IntegrationHub

SCCM/MECM

Intune

Jamf

Discovery

CMDB/CSDM

Job description

• Lead the implementation and configuration of ServiceNow SAM Pro, including plugin activation, dashboards, and integration with CMDB, ITSM, Procurement, Finance, HR, and Discovery.
• Configure and maintain software models, entitlements, installations, contracts, license positions, license metrics, and Publisher Packs for vendors such as Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
• Implement and maintain normalization, reconciliation, software reclamation, SaaS License Management, usage metering, and optimization dashboards.
• Manage software licenses and entitlements to ensure compliance with vendor agreements, conduct audits, identify licensing risks, and reduce unnecessary software spending.
• Translate complex licensing agreements, including per-user, per-device, per-core, processor, named-user, concurrent, and SaaS/subscription models, into technical reconciliation rules.
• Identify underutilized and over-licensed software and recommend license harvesting, reclamation, renewals, and cost‑saving opportunities.
• Maintain data quality using the ServiceNow Content Library and Publisher Packs, resolving discrepancies between discovered installations and normalized software models.
• Integrate SAM Pro with Discovery, ITOM, Service Mapping, SCCM/MECM, Intune, Jamf, cloud portals, and other inventory tools.
• Prepare for vendor audits by maintaining proof‑of‑license documentation, usage evidence, compliance positions, and audit trails.
• Develop and maintain Flow Designer flows/subflows, IntegrationHub actions, Business Rules, Script Includes, Client Scripts, UI Policies, and custom APIs to automate SAM processes and licensing logic.
• Ensure software installations map correctly to the CMDB and follow CSDM standards, maintaining data quality across ITAM and ITSM modules.
• Integrate SAM Pro with ITSM, CMDB/CSDM, Procurement, Finance, HR, and vendor management systems using REST/SOAP APIs, MID Server, and IntegrationHub spokes.
• Create executive dashboards and reports covering software consumption, license compliance, risks, optimization opportunities, cost savings, and license position trends.
• Provide strategic insights to support procurement decisions, contract renewals, cloud/SaaS migrations, and software cost optimization.
• Prepare technical documentation, configuration guides, runbooks, data flows, and integration architectures; provide knowledge transfer and mentoring to internal teams.
• Collaborate with ITAM, Procurement, Vendor Management, Legal, Finance, ITSM, and IT Operations stakeholders throughout the software lifecycle.

Required Skills and Experience:

• ServiceNow SAM Pro: 2–3+ years of practical implementation and support experience, including software models, entitlements, license positions, normalization, reconciliation, reclamation, SaaS License Management, and optimization.
• Software Licensing and Compliance: Strong understanding of per-user, per-device, per-core, processor, named-user, concurrent, and SaaS/subscription licensing models, along with vendor audit and compliance practices.
• Integration Skills: Experience integrating ServiceNow with external systems through REST/SOAP APIs, MID Server, and IntegrationHub spokes, particularly Discovery, SCCM/MECM, Intune, Jamf, and inventory tools.
• Platform Architecture: Knowledge of ServiceNow ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, Service Graph, and their relationships with ITAM/SAM data.
• Analytical Skills: Ability to translate complex licensing contracts into accurate, robust, and upgrade‑safe technical solutions while maintaining data quality.
• Communication and Collaboration: Ability to work effectively with technical teams and business stakeholders across ITAM, Procurement, Legal, Finance, Vendor Management, and IT Operations.

Preferred Qualifications:

• Certifications: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist – Software Asset Management Professional (CIS‑SAM), Certified Implementation Specialist – IT Asset Management (CIS‑ITAM), and/or CIS‑ITSM.
• ITAM Background: Experience in IT Asset Management, Software Asset Management, or software license management within a medium-to-large enterprise.
• Process Improvement: Proven ability to improve processes and drive software cost optimization through data‑driven insights.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.