Service Now SAM Pro Developer

Robotic Process Automation LLC; Plano (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Robotic Technologies Automation in Plano, TX is seeking an experienced ServiceNow SAM Pro specialist to implement, configure, and customize software asset management processes.

You will manage software models, entitlements, license positions, normalization, reconciliation, and SaaS license management, integrating SAM Pro with CMDB and IT inventory tools, while ensuring license compliance and cost optimization.

Qualifications

• Hands-on ServiceNow SAM Pro implementation and support experience.
• Experience with software asset governance, license reconciliation, and cost optimization.
• Familiarity with publisher licensing and software audits.

Responsibilities

• Implement, configure, and customize ServiceNow SAM Pro, including models, entitlements, licenses, and publisher-specific rules.
• Manage software normalization, reconciliation, reclamation, SaaS license management, and optimization processes.
• Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
• Configure licensing rules for major publishers and integrate SAM Pro with CMDB/IT inventory systems.
• Develop dashboards and reports on license consumption, compliance risks, usage, and cost optimization.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
• Prepare technical documentation, guides, and implementation plans; provide knowledge transfer to internal teams.

Skills

ServiceNow Development

ServiceNow SAM Pro

SAM Pro Functional Expertise

Software Licensing

Integrations (REST/SOAP)

ITOM/CMDB Knowledge

Stakeholder Communication

Tools

REST APIs

MID Server

SCCM/MECM

Intune

Jamf

Software Asset Tools

Job description

• Implement, configure, and customize ServiceNow SAM Pro, including software models, entitlements, contracts, license positions, and publisher-specific licensing rules.
• Manage software normalization, reconciliation, license reclamation, SaaS License Management, and optimization processes.
• Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
• Configure and maintain licensing rules for major publishers, including Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
• Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
• Maintain software asset data quality, ensure accurate CMDB mapping, and follow CSDM standards.
• Support software publisher audits by maintaining accurate license entitlements, usage records, compliance positions, and supporting documentation.
• Develop dashboards and reports covering license consumption, compliance risks, software usage, and cost optimization.
• Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
• Prepare technical documentation, configuration guides, and implementation plans while providing knowledge transfer to internal teams.

Required Skills:

• ServiceNow Development: 3–5+ years of hands‑on ServiceNow development experience.
• ServiceNow SAM Pro: 2–3+ years of practical experience implementing and supporting SAM Pro.
• SAM Pro Functional Expertise: Software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS License Management.
• Software Licensing: Understanding of licensing models, publisher agreements, compliance requirements, and software audits.
• Integrations: REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, and software inventory tools.
• ServiceNow Platform Knowledge: ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, and Service Graph.
• Strong analytical, troubleshooting, documentation, and stakeholder communication skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist – Software Asset Management Professional (CIS‑SAM).
• CIS-ITAM and/or CIS-ITSM certifications.
• Experience in enterprise IT Asset Management, Software Asset Management, license compliance, and software cost optimization.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.