ServiceNow SME & ITAM/HAM Architect (Remote)

General Dynamics Information Technology, Inc.; United States; À distance; USD 183 000 - 247 000; Plein temps

Résumé du poste

General Dynamics Information Technology, Inc. is seeking a ServiceNow Developer SME for remote work in the United States. You will architect, automate, and optimize ITAM, CMDB, HRSD, and SAM/HAM workflows to support mission-critical government projects.

The role requires a ServiceNow Certified System Administrator, 10+ years of related experience, and the ability to mentor junior developers while collaborating with stakeholders and cross-functional teams.

Qualifications

• 10+ years of related experience.
• Expert proficiency in ServiceNow CMDB, HRSD, and ITAM, including SAM and HAM.
• Experience with full-cycle SAM/HAM implementations and software licensing metrics.

Responsabilités

• Architect and automate enterprise ITAM, CMDB, and HRSD capabilities.
• Design and configure SAM and HAM workflows, including licensing entitlements and lifecycle management.
• Align platform architecture with the CSDM and maintain CMDB health through Data Certification and Discovery.
• Design and configure HRSD modules (HR Case, Knowledge, Lifecycle Events, Employee Service Center).
• Create and maintain scripts, business rules, Flow Designer, and Service Portal widgets for ITAM needs.
• Develop integrations between ServiceNow and external data sources using REST/SOAP APIs and MID Server configurations.
• Establish data governance policies for hardware and software assets and ensure audit-readiness.

Connaissances

CMDB HAM ITAM SAM

Formation

Technical Training Certification(s) or Degree

Outils

ServiceNow

Flow Designer

IntegrationHub

MID Server

Description du poste

General Dynamics Information Technology, Inc. is seeking a ServiceNow Developer SME for remote work in the United States. You will architect, automate, and optimize ITAM, CMDB, HRSD, and SAM/HAM workflows to support mission-critical government projects.

The role requires a ServiceNow Certified System Administrator, 10+ years of related experience, and the ability to mentor junior developers while collaborating with stakeholders and cross-functional teams.