ServiceNow Process Architect - Advisory & Implementation

NTT DATA North America; Plano (TX); On-site; USD 138,000 - 165,000; Full time

Job summary

NTT DATA is recruiting a highly experienced ServiceNow Process Architect to lead advisory engagements and hands-on platform implementations across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.

The role combines strategic roadmapping, governance, and optimization with hands-on configuration and integration work. This remote-friendly position supports global clients with occasional travel as needed.

Qualifications

• 7+ years of hands-on ServiceNow experience across multiple modules.
• Experience in advisory consulting and technical delivery.
• Certifications by Level: Senior - ServiceNow CSA/CIS (ITSM/ITOM/ITAM/HAM/SAM/HRSD/DISCOVERY), PMP or equivalent, ITIL Foundation.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Skills

ServiceNow expertise

Advisory consulting

Stakeholder engagement

Workflow automation

Tools

Qualys

Tenable

SCCM

JAMF

Job description

NTT DATA is recruiting a highly experienced ServiceNow Process Architect to lead advisory engagements and hands-on platform implementations across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.

The role combines strategic roadmapping, governance, and optimization with hands-on configuration and integration work. This remote-friendly position supports global clients with occasional travel as needed.