Senior ServiceNow Architect & Consultant — Remote

NTT DATA North America; Plano (TX); Hybrid; USD 216,625,000 - 244,047,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k program

Flexible spending account

AD&D insurance

Employee assistance

Job summary

NTT DATA North America is seeking a Senior ServiceNow Technical Consultant to lead complex implementations and drive digital transformation across ITSM, ITOM, HRSD, and CSM. You will architect scalable solutions, guide teams, and ensure platform integrity.

In this remote/on-site role, you will collaborate with stakeholders, stay current with ServiceNow releases, and support pre-sales activities with demonstrations and proposals.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience with ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments.

Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.

Skills

ServiceNow development

JavaScript

GlideScript

Flow Designer

ServiceNow Studio

REST APIs

SOAP APIs

Agile methodologies

DevOps practices

Communication

Education

Bachelor's degree in Computer Science / Information Technology

Master's degree in Computer Science / IT (preferred)

Tools

MID Server

Job description

NTT DATA North America is seeking a Senior ServiceNow Technical Consultant to lead complex implementations and drive digital transformation across ITSM, ITOM, HRSD, and CSM. You will architect scalable solutions, guide teams, and ensure platform integrity.

In this remote/on-site role, you will collaborate with stakeholders, stay current with ServiceNow releases, and support pre-sales activities with demonstrations and proposals.