ServiceNow Process Architect - Remote Role

NTT DATA North America; Plano (TX); On-site; USD 138,000 - 165,000; Full time

Job summary

NTT DATA is recruiting a highly experienced ServiceNow Process Architect to lead advisory engagements and hands-on platform implementations across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.

The role combines strategic roadmapping, governance, and optimization with hands-on configuration and integration work. This remote-friendly position supports global clients with occasional travel as needed.

Qualifications

• 7+ years of hands-on ServiceNow experience across multiple modules.
• Experience in advisory consulting and technical delivery.
• Certifications by Level: Senior - ServiceNow CSA/CIS (ITSM/ITOM/ITAM/HAM/SAM/HRSD/DISCOVERY), PMP or equivalent, ITIL Foundation.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Skills

ServiceNow expertise

Advisory consulting

Stakeholder engagement

Workflow automation

Tools

Qualys

Tenable

SCCM

JAMF

Job description

Company Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

Job Title: ServiceNow - Process Architect

Location: Remote (with occasional travel as needed)

Role Overview

NTT DATA is seeking a dynamic and experienced ServiceNow Process Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

Key Responsibilities

Advisory & Strategic Consulting

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation & Platform Expertise

• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development

• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications

• 7+ years of hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.- 3+ Years
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. .- 3+ Years
• Experience in proposal writing, SOW creation, and client presentations. - 2+ Years
• Demonstrated ability to lead client workshops and translate business processes into technical solutions. -.2+ Years
• Mandatory Certifications by Level
• Senior - ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
• Excellent communication and stakeholder engagement skills.

Why Join Us

• Be part of a high-impact team driving digital transformation across industries.
• Work with top-tier clients and cutting-edge ServiceNow solutions.
• Collaborate with experts in advisory, architecture, and delivery.
• Enjoy a flexible, remote-friendly work environment with growth opportunities.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($100.00 - $120.00/Hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

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