Senior ServiceNow Architect & Advisory Leader

NTT DATA North America; Plano (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-friendly work environment

Growth opportunities

Job summary

NTT DATA is seeking a ServiceNow - Technical Architect to join our Plano, Texas team. Lead engagements, define future-state strategies, and develop platform roadmaps spanning ITSM, ITOM, HRSD, and more.

Bring 10+ years of hands-on ServiceNow experience and a proven advisory delivery track record. Expect customer workshops, governance design, and strong communication as part of a remote-friendly, flexible work environment.

Qualifications

• 10+ years of hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
• Experience in proposal writing, SOW creation, and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.
• Senior – ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Ensure platform conformance to best practices and licensing strategies.
• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

Skills

ServiceNow expertise

Advisory consulting

Architecture & scripting

Proposal writing

Client workshops

Certifications

Communication

Job description

NTT DATA is seeking a ServiceNow - Technical Architect to join our Plano, Texas team. Lead engagements, define future-state strategies, and develop platform roadmaps spanning ITSM, ITOM, HRSD, and more.

Bring 10+ years of hands-on ServiceNow experience and a proven advisory delivery track record. Expect customer workshops, governance design, and strong communication as part of a remote-friendly, flexible work environment.