Senior ServiceNow Architect & Strategic Advisor

NTT DATA North America; Plano (TX); On-site; USD 138,000 - 165,000; Full time

Job summary

NTT DATA is seeking a ServiceNow Sr Technical Architect to lead advisory and hands-on delivery in a remote-capable role based in the US. You will architect, configure, and customize ServiceNow modules across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM, while guiding proposals, SOWs, and governance models.

Responsibilities include driving platform roadmaps, conducting business value assessments, managing integrations, and leading client workshops to translate business processes into scalable

Qualifications

• 8+ years of hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• Experience in proposal writing, SOW creation, and client presentations.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Ensure platform conformance to best practices and licensing strategies.
• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

Skills

ServiceNow

Advisory consulting

Client workshops

Job description

NTT DATA is seeking a ServiceNow Sr Technical Architect to lead advisory and hands-on delivery in a remote-capable role based in the US. You will architect, configure, and customize ServiceNow modules across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM, while guiding proposals, SOWs, and governance models.

Responsibilities include driving platform roadmaps, conducting business value assessments, managing integrations, and leading client workshops to translate business processes into scalable