ServiceNow Platform Lead - ITSM/ITOM, Automation&Governance

Calabitek Inc; Illinois; On-site; USD 120,000 - 160,000; Full time

Job summary

Calabitek Inc in Libertyville, IL is seeking a Lead ServiceNow Administrator to own and continuously improve the ServiceNow platform. The ideal candidate will bring strong self‑on expertise across ITSM, ITOM, CMDB, ITAM, integrations, automation, governance, and platform lifecycle management.

Key responsibilities include platform ownership, ITSM leadership, CMDB governance, asset management, automation, integrations, and governance & roadmap planning.

Qualifications

• Experience with ServiceNow platform administration and governance.
• Strong knowledge of ITIL, SDLC, and platform lifecycle management.
• Experience with integrations, APIs, MID Server, and Integration Hub.

Responsibilities

• ServiceNow Platform Ownership: manage daily administration, availability, security, governance and continual improvement.
• ITSM Leadership: administer Incident, Change, Problem, Service Catalog, SLA, and reporting capabilities.
• ITOM & CMDB: govern CMDB data, CI lifecycle, discovery, service mapping, event management and visibility.
• ITAM & License Management: manage asset lifecycles, entitlements, compliance and optimization.
• Configuration & Automation: configure workflows, forms, notifications, roles, ACLs, data structures.

Skills

ServiceNow Admin

ITSM

ITOM

CMDB

ITAM

Discovery

Service Mapping

Event Management

Integrations

APIs

MID Server

Integration Hub

SDLC

ITIL

Governance

Job description

Calabitek Inc in Libertyville, IL is seeking a Lead ServiceNow Administrator to own and continuously improve the ServiceNow platform. The ideal candidate will bring strong self‑on expertise across ITSM, ITOM, CMDB, ITAM, integrations, automation, governance, and platform lifecycle management.

Key responsibilities include platform ownership, ITSM leadership, CMDB governance, asset management, automation, integrations, and governance & roadmap planning.