Lead ServiceNow Administrator

Calabitek Inc; Illinois; On-site; USD 120,000 - 160,000; Full time

Job summary

Calabitek Inc in Libertyville, IL is seeking a Lead ServiceNow Administrator to own and continuously improve the ServiceNow platform. The ideal candidate will bring strong self‑on expertise across ITSM, ITOM, CMDB, ITAM, integrations, automation, governance, and platform lifecycle management.

Key responsibilities include platform ownership, ITSM leadership, CMDB governance, asset management, automation, integrations, and governance & roadmap planning.

Qualifications

• Experience with ServiceNow platform administration and governance.
• Strong knowledge of ITIL, SDLC, and platform lifecycle management.
• Experience with integrations, APIs, MID Server, and Integration Hub.

Responsibilities

• ServiceNow Platform Ownership: manage daily administration, availability, security, governance and continual improvement.
• ITSM Leadership: administer Incident, Change, Problem, Service Catalog, SLA, and reporting capabilities.
• ITOM & CMDB: govern CMDB data, CI lifecycle, discovery, service mapping, event management and visibility.
• ITAM & License Management: manage asset lifecycles, entitlements, compliance and optimization.
• Configuration & Automation: configure workflows, forms, notifications, roles, ACLs, data structures.

Skills

ServiceNow Admin

ITSM

ITOM

CMDB

ITAM

Discovery

Service Mapping

Event Management

Integrations

APIs

MID Server

Integration Hub

SDLC

ITIL

Governance

Job description

Role: Lead ServiceNow Administrator

Location: Libertyville, IL - Onsite

Contract to Hire

Looking for Independent visa only

Position Overview

We are seeking an experienced Lead ServiceNow Administrator to own and continuously improve the ServiceNow platform. The ideal candidate will have strong self‑on expertise across ITSM, ITOM, CMDB, ITAM, integrations, automation, governance, and platform lifecycle management.

Key Responsibilities

• ServiceNow Platform Ownership: Manage day‑to‑day administration, availability, security, governance, performance, and continual platform improvement.
• ITSM Leadership: Administer and enhance Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities.
• ITOM & CMDB: Lead CMDB governance, data quality, CI lifecycle management, Discovery, Service Mapping, Event Management, and operational visibility.
• ITAM & License Management: Manage hardware/software asset lifecycles, software models, entitlements, reclamation, compliance, audits, and license optimization.
• Configuration & Automation: Configure workflows, forms, notifications, roles, ACLs, automation, data structures, and scalable ServiceNow solutions.
• Integrations & Data Management: Design and maintain APIs, MID Server, Import Sets, Integration Hub/Spokes, and integrations with identity, monitoring, procurement, financial, and endpoint systems.
• Platform Lifecycle & Releases: Manage environments, upgrades, releases, testing, SDLC controls, and platform changes while maintaining security and compliance.
• Governance & Roadmap: Support the ServiceNow strategy and roadmap, manage demand and technical debt, prioritize enhancements, and establish ITIL‑aligned standards.
• Reporting & Operational Excellence: Develop dashboards, KPIs, and operational reports; monitor platform health and identify opportunities for automation, cost reduction, and risk mitigation.
• Stakeholder Collaboration: Partner with IT and business stakeholders, translate requirements into sustainable solutions, and drive adoption through documentation, training, communication, and process improvement.

Ideal Candidate

• Strong self‑on ServiceNow Administration experience
• Expertise in ITSM, ITOM, CMDB, ITAM, Discovery, Service Mapping, and Event Management
• Experience with ServiceNow integrations, APIs, MID Server, Import Sets, and Integration Hub
• Strong understanding of ITIL, governance, security, SDLC, and platform lifecycle management
• Excellent stakeholder management and communication skills
• Ability to lead platform strategy while remaining self‑on technically