Senior ServiceNow Platform Engineer: Automation Reliability

Truist; Richmond (VA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

401(k) plan

Vacation days

Sick days

Paid holidays

Job summary

Truist is seeking a Senior ServiceNow Platform Engineer to lead the engineering, operations, automation, and reliability of the enterprise ServiceNow platform. You will design, implement, and maintain scalable solutions while driving automation, CI/CD pipelines, security, and operational excellence.

You will partner with product owners, architects, security, and development teams to deliver secure, resilient platform capabilities across the organization.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Minimum of 7 years of professional experience in software development.
• Deep knowledge of multiple programming languages, software architecture, and design principles.
• Deep understanding of software development lifecycle, testing, deployment, and security practices.

Responsibilities

• Engineer, support, and continuously improve the ServiceNow platform and associated applications.
• Design and implement scalable automation solutions using Flow Designer, IntegrationHub, APIs, and platform-native capabilities.
• Build and maintain modern CI/CD pipelines supporting source control, automated deployment, automated testing, and release governance.
• Develop and maintain platform integrations using REST APIs, web services, and integration frameworks.
• Partner with development teams to establish engineering standards, reusable patterns, and platform best practices.
• Implement automated testing and quality controls utilizing ServiceNow ATF and related validation capabilities.
• Support platform upgrades, patching, release management, and environment strategy.
• Monitor platform performance, reliability, and operational health while driving continuous improvement initiatives.
• Troubleshoot complex technical issues across platform configurations, integrations, workflows, and automation solutions.
• Collaborate with cybersecurity, risk, and compliance partners to implement secure platform controls and regulatory requirements.
• Participate in platform modernization initiatives focused on automation, developer enablement, and operational efficiency.
• Mentor junior engineers and contribute to engineering documentation, standards, and knowledge sharing.
• Perform day-to-day ServiceNow platform operations and administration, including system health checks, configuration management, user and access support, environment maintenance, and operational runbook execution.
• Respond to platform alerts, incidents, and service degradation events; triage issues, coordinate resolution, document root cause, and implement corrective actions to improve platform stability.
• Perform approved platform changes, releases, configuration updates, and operational maintenance activities in alignment with change management, risk, and compliance requirements.

Skills

ServiceNow platform engineering

CI/CD pipelines

Automation

REST APIs

Platform integrations

Security practices

Troubleshooting

Mentoring

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Flow Designer

IntegrationHub

ATF

GitHub / GitLab / Azure DevOps

Job description

Truist is seeking a Senior ServiceNow Platform Engineer to lead the engineering, operations, automation, and reliability of the enterprise ServiceNow platform. You will design, implement, and maintain scalable solutions while driving automation, CI/CD pipelines, security, and operational excellence.

You will partner with product owners, architects, security, and development teams to deliver secure, resilient platform capabilities across the organization.