ServiceNow Platform Engineer – Enterprise Automation

Saronic Technologies; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Time Off

Parental Leave

Competitive Salary

401(k) Plan

Stock Options

Life & Disability Insurance

Pet Insurance

Free lunch

Unlimited snacks

Job summary

Saronic Technologies in Austin, TX is seeking a Platform Owner to drive end-to-end ServiceNow implementations and platform improvements. You will own scoping, design, development, testing, and production readiness across ITSM, ITOM, and CMDB domains.

Responsibilities include building robust automations with Flow Designer and IntegrationHub, integrating REST/SOAP endpoints, and maturing Change, CMDB, and Asset Management processes. Strong collaboration with stakeholders is essential.

Qualifications

• 3+ years hands-on ServiceNow development and admin experience.
• Proficiency in JavaScript, Glide APIs, and server/client scripting in ServiceNow.
• Experience with ITSM modules: Incident, Problem, Change, Request, Service Catalog.
• Experience deploying ITOM: Discovery, CMDB, MID Server, Service Mapping.
• Experience configuring Hardware Asset/IT Asset Management modules.
• Experience automations with Flow Designer or Workflow Editor.
• Familiarity with REST/SOAP integration patterns.
• Strong ITIL understanding and mapping to ServiceNow functionality.
• Ability to work independently and communicate with stakeholders.

Responsibilities

• Serve as the primary developer and administrator for the ServiceNow platform across the enterprise.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes.
• Administer Update Sets and manage change promotion across Dev, Test, and Production environments.
• Design and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools.
• Build and maintain REST/SOAP integrations with internal systems and third-party tools.
• Configure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policies.
• Mature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation.
• Manage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting.
• Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility.
• Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities.
• Continuously improve the end-user experience through portal customization and feedback-driven iteration.
• Enforce Access Control Lists (ACLs) and role-based access controls (RBAC) to protect sensitive data.
• Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions.
• Document technical designs, integration architecture, and operational runbooks.
• Provide Tier 3 support and serve as the escalation point for platform-related incidents.

Skills

ServiceNow

JavaScript

ITSM

ITOM

REST/SOAP

Flow Designer

RBAC/ACL

ITIL

Independent work

Tools

Flow Designer

IntegrationHub

MID Server

Service Mapping

Discovery

Job description

Saronic Technologies in Austin, TX is seeking a Platform Owner to drive end-to-end ServiceNow implementations and platform improvements. You will own scoping, design, development, testing, and production readiness across ITSM, ITOM, and CMDB domains.

Responsibilities include building robust automations with Flow Designer and IntegrationHub, integrating REST/SOAP endpoints, and maturing Change, CMDB, and Asset Management processes. Strong collaboration with stakeholders is essential.