ServiceNow Architect: Platform Owner & ITSM Optimizer

Precision Technologies; Libertyville (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

Precision Technologies seeks a ServiceNow Platform Lead to own daily administration, governance, and continuous improvement of the ServiceNow environment in a fast-paced enterprise setting. You will steer ITSM, ITOM, and ITAM initiatives, driving data quality, automation, and robust integrations with critical business systems.

Ideal candidates excel in platform lifecycle management, stakeholder collaboration, and aligning the roadmap with ITIL-based standards.

Qualifications

• Experience owning and administrating the ServiceNow platform.
• Strong knowledge of ITSM, ITOM, and CMDB governance.
• Proven ability to implement automation and data-driven improvements.

Responsibilities

• ServiceNow Platform Ownership – Own the day-to-day administration, availability, security, governance, and continual improvement of the ServiceNow platform.
• ITSM Leadership – Administer and continuously improve Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities.
• ITOM & CMDB Management – Own CMDB governance, data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and operational visibility to improve service health and reduce MTTR.
• ITAM & License Management – Manage hardware/software asset lifecycles, software models, entitlements, reclamation, compliance, audits, and optimization.
• Configuration & Automation – Configure workflows, forms, notifications, roles, access controls, automation, data structures, and platform capabilities to deliver scalable solutions.
• Integrations & Data Integrity – Design and maintain APIs, MID Server, Import Sets, Integration Hub/Spokes, and integrations with identity, monitoring, procurement, financial, and endpoint systems.
• Platform Lifecycle & Release Management – Manage environments, upgrades, releases, testing, SDLC controls, and platform changes while ensuring security, compliance, and operational requirements are met.
• Governance & Roadmap – Support the ServiceNow strategy and roadmap, manage demand and technical debt, prioritize enhancements, and establish standards aligned with ITIL and enterprise architecture.
• Reporting & Operational Excellence – Develop dashboards, KPIs, and operational reports; monitor platform health and performance; and identify opportunities for automation, cost reduction, and risk mitigation.
• Stakeholder Partnership & Enablement – Collaborate with business and IT stakeholders, translate requirements into sustainable solutions, and drive adoption through documentation, training, communication, and continual process improvement.

Skills

ServiceNow expertise

Platform administration

ITIL knowledge

Governance & roadmap

Automation & data structures

APIs & integrations

Tools

MID Server

Import Sets

Integration Hub/Spokes

Discovery

Service Mapping

Job description

Precision Technologies seeks a ServiceNow Platform Lead to own daily administration, governance, and continuous improvement of the ServiceNow environment in a fast-paced enterprise setting. You will steer ITSM, ITOM, and ITAM initiatives, driving data quality, automation, and robust integrations with critical business systems.

Ideal candidates excel in platform lifecycle management, stakeholder collaboration, and aligning the roadmap with ITIL-based standards.