ServiceNow Platform Administrator: Upgrades, Reports & Support

ASM Research, An Accenture Federal Services Company; Raleigh (NC); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Platform Administrator in Raleigh, NC to manage and optimize the ServiceNow environment. You will handle upgrades, user provisioning, reporting, and access controls, ensuring alignment with business needs.

The role requires CSA certification and 4–6 years in IT or ITSM, with strong scripting and analytical skills for issue resolution and stakeholder communication.

Qualifications

• Bachelor’s degree in IT/CS or equivalent experience.
• 4–6 years in IT, systems administration, or related field.
• ServiceNow CSA certification required; other certs optional.

Responsibilities

• Provide Tier 1 support for ServiceNow incidents and troubleshoot issues.
• Collaborate with stakeholders to resolve system problems and upgrades.
• Serve as back-up responder for user requests and complex changes.
• Troubleshoot complex problems with minimal supervision.
• Manage dashboards and reports for usage, licenses, and performance.
• Support data-driven decision making across teams.

Skills

ServiceNow Administration

CSA Certification

ITSM Knowledge

Scripting (JavaScript)

Problem Solving & Analytics

Stakeholder Communication

Log Analysis

System Upgrades & Reporting

Education

Bachelor’s Degree in IT/CS or related field

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Platform Administrator in Raleigh, NC to manage and optimize the ServiceNow environment. You will handle upgrades, user provisioning, reporting, and access controls, ensuring alignment with business needs.

The role requires CSA certification and 4–6 years in IT or ITSM, with strong scripting and analytical skills for issue resolution and stakeholder communication.