ServiceNow Platform Admin: ITSM & Upgrades Leader

ASM Research, An Accenture Federal Services Company; Topeka (KS); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Platform Administrator to manage and optimize the ServiceNow environment. Responsibilities include incident tier 1 support, user provisioning, reporting, and access control management, with backup support for requests and upgrades.

The role requires a CSA certification, 4–6 years IT/ITSM experience, and strong scripting knowledge in JavaScript, HTML, and CSS.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional.

Responsibilities

• Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts.
• Collaborate with stakeholders to address system problems .
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Troubleshoot integration issues such as system/service accounts, API’s, User Management Certs, etc.
• Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance.
• Support data driven decision making .

Skills

ServiceNow Admin

ServiceNow Development

JavaScript

HTML

CSS

ITSM

Stakeholder communication

Analytical thinking

Education

Bachelor’s Degree in IT/CS

Equivalent relevant experience

Tools

ServiceNow

HIWAVE management

Job description

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Platform Administrator to manage and optimize the ServiceNow environment. Responsibilities include incident tier 1 support, user provisioning, reporting, and access control management, with backup support for requests and upgrades.

The role requires a CSA certification, 4–6 years IT/ITSM experience, and strong scripting knowledge in JavaScript, HTML, and CSS.