ServiceNow Platform Administrator & QA Specialist

Modern Technology Solutions, Inc.; Huntsville (AL); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

PTO 20 days + 10 holidays

Flexible schedules

6% 401k match

Semi-annual bonus

ESOP

Education reimbursement

Health insurance

Life & disability insurance

Zero-deductible BCBS plan

Job summary

Modern Technology Solutions, Inc. is seeking an Applications Administrator to manage the ServiceNow platform, knowledge governance, testing coordination, and QA activities.

You will ensure reliability, accurate documentation, release readiness, and continuous improvement while delivering a positive end-user experience. The role may support other enterprise applications and systems as needed, with opportunities to drive process improvements, dashboards, and governance across IT services.

Qualifications

• Experience administering enterprise applications or service management platforms.
• Understanding of ITSM principles and practices.
• Strong analytical, organizational, and problem-solving skills.
• Experience with documentation, reporting, and process improvement.
• Effective communication and collaboration skills.
• Ability to obtain and maintain a U.S. government security clearance.

Responsibilities

• Administer and maintain the ServiceNow platform, including users, groups, roles, and permissions.
• Support platform upgrades, patches, maintenance, and environment readiness.
• Monitor platform performance, troubleshoot issues, and support configuration enhancements.
• Maintain technical documentation and operational procedures.

Skills

ITSM knowledge

Testing & QA

Documentation

Communication

Collaboration

Security clearance

Tools

ServiceNow

Job description

Modern Technology Solutions, Inc. is seeking an Applications Administrator to manage the ServiceNow platform, knowledge governance, testing coordination, and QA activities.

You will ensure reliability, accurate documentation, release readiness, and continuous improvement while delivering a positive end-user experience. The role may support other enterprise applications and systems as needed, with opportunities to drive process improvements, dashboards, and governance across IT services.