ServiceNow Platform Admin & Knowledge Management Lead

Modern Technology Solutions, Inc. (MTSI); Dayton (OH); On-site; USD 100,000 - 160,000; Full time

Job summary

Modern Technology Solutions, Inc. (MTSI) is seeking an Applications Administrator to manage the ServiceNow platform, QA processes, and Knowledge Base governance. The role includes testing coordination, documentation upkeep, and supporting enterprise applications.

A focus on reliability and end-user experience is essential. The position may also contribute to other enterprise systems as needed, with opportunities for continuous improvement and platform enhancements within a government contracting

Qualifications

• Experience administering enterprise applications or service management platforms.
• Understanding of IT Service Management (ITSM) principles and practices.
• Strong analytical, organizational, and problem-solving skills.
• Experience with documentation, reporting, and process improvement.
• Effective communication and collaboration skills.
• Ability to obtain and maintain a U.S. government security clearance.

Responsibilities

• Administer and maintain the ServiceNow platform, including users, groups, roles, and permissions.
• Coordinate testing, UAT, functional, regression, and integration testing.
• Develop dashboards and reports to monitor platform performance, testing results, and KB effectiveness.
• Manage knowledge bases, governance, review, publishing, and retirement.
• Develop and maintain low-to-medium complexity ServiceNow configurations.
• Support governance, compliance, and audit activities.

Skills

Analytical thinking

Organizational skills

Problem-solving

Communication

Collaboration

Job description

Modern Technology Solutions, Inc. (MTSI) is seeking an Applications Administrator to manage the ServiceNow platform, QA processes, and Knowledge Base governance. The role includes testing coordination, documentation upkeep, and supporting enterprise applications.

A focus on reliability and end-user experience is essential. The position may also contribute to other enterprise systems as needed, with opportunities for continuous improvement and platform enhancements within a government contracting