ServiceNow Platform Admin & QA Specialist

Modern Technology Solutions Inc; Alexandria (VA); On-site; USD 100,000 - 160,000; Full time

Job summary

MTSI is seeking an Applications Administrator to manage the ServiceNow platform, govern knowledge bases, and coordinate testing and QA activities. The role ensures platform reliability, accurate documentation, and smooth release readiness.

Responsibilities include platform upgrades, performance monitoring, governance of knowledge content, and developing configurations and dashboards to improve automation and user experience.

Qualifications

• Experience administering enterprise applications or ITSM platforms.
• Understanding ITSM principles and practices.
• Experience with documentation, reporting, and process improvement.
• Effective communication and collaboration skills.
• Ability to obtain and maintain a U.S. government security clearance.
• ServiceNow CSA certification preferred.

Responsibilities

• Administer and maintain the ServiceNow platform, including users, groups, roles, and permissions.
• Support platform upgrades, patches, maintenance, and environment readiness.
• Monitor platform performance, troubleshoot issues, and support configuration enhancements.
• Maintain technical documentation and operational procedures.
• Develop dashboards and reports to monitor platform performance and KB effectiveness.
• Coordinate testing, UAT, functional, regression, and integration testing.
• Administer Knowledge Bases and governance standards, including publishing and retirement.
• Develop low-to-medium complexity configurations and workflow automation.
• Identify opportunities to improve processes, automation, and user experience.

Skills

ITSM principles

Analytical skills

Documentation & reporting

Communication & collaboration

Problem-solving

Education

ServiceNow CSA

Tools

ServiceNow platform

Job description

MTSI is seeking an Applications Administrator to manage the ServiceNow platform, govern knowledge bases, and coordinate testing and QA activities. The role ensures platform reliability, accurate documentation, and smooth release readiness.

Responsibilities include platform upgrades, performance monitoring, governance of knowledge content, and developing configurations and dashboards to improve automation and user experience.