Lead ServiceNow Applications Developer & Platform Engineer

Modern Technology Solutions, Inc.; Dayton (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

PTO 20 days + 10 holidays

401(k) match 6%

ESOP ownership

Education reimbursement up to 10k

Healthcare options

Performance bonuses

Job summary

Modern Technology Solutions, Inc. is seeking an Applications Developer to design, develop, configure, and integrate the ServiceNow platform.

You will lead technical efforts with stakeholders to deliver scalable and secure solutions supporting ITSM, Service Catalog, Knowledge Management, CMDB, and asset management, aligned with governance and AI enablement goals. You will mentor juniors, promote best practices, and drive platform modernization while ensuring data quality, security, and

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field, or equivalent experience.
• Experience developing and administering enterprise service management platforms.
• Experience designing and implementing workflow automation solutions.
• Strong understanding of software development and system integration principles.
• Ability to work independently and collaboratively in a cross-functional environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a U.S Government Security Clearance.

Responsibilities

• Design, develop, and implement ServiceNow applications, workflows, integrations, and enhancements.
• Configure and support ITSM, Service Catalog, Knowledge Management, CMDB, and Asset Management modules.
• Develop business rules, client scripts, Flow Designer workflows, UI policies, and catalog items.
• Ensure solutions align with platform best practices and organizational standards.
• Contribute to ServiceNow platform architecture, technical strategy, and governance.
• Recommend solutions that improve performance, service delivery, and operational efficiency.
• Promote development standards, scalability, and platform modernization.
• Identify opportunities to reduce technical debt and enhance platform capabilities.
• Develop and maintain integrations between ServiceNow and enterprise systems.
• Support CMDB, data governance, data quality, service mapping, and asset management initiatives.
• Ensure integrations meet security, reliability, and maintainability standards.
• Troubleshoot complex platform issues and provide production support.
• Support platform upgrades, patches, releases, and performance improvements.
• Maintain technical documentation and support operational stability.
• Partner with stakeholders to gather requirements and deliver technical solutions.
• Participate in planning, estimation, backlog refinement, and release activities.
• Support testing, validation, and technical impact assessments.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Mentor junior developers and administrators, conduct code reviews, and promote best practices.
• Share technical knowledge and maintain development standards and documentation.
• Stay current with ServiceNow capabilities, recommending automation, AI-enabled solutions, and platform enhancements.

Skills

Analytical skills

Troubleshooting

Communication

Independent & collaborative

Education

Bachelor or higher in IS/CS/Engineering

Tools

ServiceNow Platform

JavaScript

REST APIs

Job description

Modern Technology Solutions, Inc. is seeking an Applications Developer to design, develop, configure, and integrate the ServiceNow platform.

You will lead technical efforts with stakeholders to deliver scalable and secure solutions supporting ITSM, Service Catalog, Knowledge Management, CMDB, and asset management, aligned with governance and AI enablement goals. You will mentor juniors, promote best practices, and drive platform modernization while ensuring data quality, security, and