ServiceNow Platform Admin | ITSM & Knowledge Mgmt

Modern Technology Solutions, Inc.; Colorado Springs (CO); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

PTO 20 days/year and 10 holidays

401k match 6%

ESOP ownership

Tuition/education reimbursement

Health insurance

Job summary

Modern Technology Solutions, Inc. (MTSI) is seeking an Applications Administrator to manage the ServiceNow platform, knowledge governance, testing, and QA. The role focuses on reliability, documentation accuracy, release readiness, and end-user satisfaction across enterprise applications.

The position may extend to supporting other business systems, requiring collaboration with stakeholders and a commitment to continuous improvement.

Qualifications

• Experience administering enterprise applications or service management platforms.
• Understanding of ITSM principles and practices.
• Strong analytical, organizational, and problem-solving skills.
• Experience with documentation, reporting, and process improvement.
• Effective communication and collaboration skills.
• Ability to obtain and maintain a U.S. government security clearance.

Responsibilities

• Administer and maintain the ServiceNow platform, including users, groups, roles, and permissions.
• Coordinate testing, UAT, and quality assurance activities for platform enhancements.
• Develop tests, plans, and scripts for releases.
• Manage Knowledge Bases, governance, and content lifecycle.
• Support development, configuration, and workflow automation.
• Create dashboards and reports to monitor performance and quality metrics.

Skills

ServiceNow

ITSM knowledge

QA & testing

Documentation

Communication

Security clearance eligibility

Tools

ServiceNow

Job description

Modern Technology Solutions, Inc. (MTSI) is seeking an Applications Administrator to manage the ServiceNow platform, knowledge governance, testing, and QA. The role focuses on reliability, documentation accuracy, release readiness, and end-user satisfaction across enterprise applications.

The position may extend to supporting other business systems, requiring collaboration with stakeholders and a commitment to continuous improvement.