ServiceNow Applications Administrator: Platform & Knowledge Governance

Modern Technology Solutions, Inc. (MTSI); Alexandria (VA); On-site; USD 100,000 - 160,000; Full time

Job summary

Modern Technology Solutions, Inc. (MTSI) is seeking an Applications Administrator to manage the ServiceNow platform, Knowledge Base governance, testing, and release readiness. The role focuses on reliability, documentation, and end-user satisfaction across enterprise applications.

You will coordinate testing activities, maintain governance standards, and contribute to continuous improvement while supporting other business systems as needed. A U.S. government security clearance is required.

Qualifications

• Experience administering enterprise applications or service management platforms.
• Understanding ITSM principles and practices.
• Strong analytical, organizational, and problem-solving skills.
• Experience with documentation, reporting, and process improvement.
• Effective communication and collaboration skills.
• Ability to obtain and maintain a U.S. government security clearance.

Responsibilities

• Administer and maintain the ServiceNow platform and governance artifacts.
• Support platform upgrades, patches, maintenance, and environment readiness.
• Monitor performance, troubleshoot issues, and implement enhancements.
• Maintain technical documentation and operational procedures.
• Develop dashboards and reports to monitor platform performance.
• Coordinate testing, UAT, and quality assurance activities.

Skills

ITSM principles

Analytical skills

Communication

Collaboration

Security clearance

Tools

ServiceNow

Job description

Modern Technology Solutions, Inc. (MTSI) is seeking an Applications Administrator to manage the ServiceNow platform, Knowledge Base governance, testing, and release readiness. The role focuses on reliability, documentation, and end-user satisfaction across enterprise applications.

You will coordinate testing activities, maintain governance standards, and contribute to continuous improvement while supporting other business systems as needed. A U.S. government security clearance is required.