ServiceNow Platform Administrator: ITSM & Automation Lead

ASM Research, An Accenture Federal Services Company; Cheyenne (WY); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, seeks a ServiceNow Platform Administrator in Cheyenne, WY to maintain and optimize the ServiceNow environment. You will handle upgrades, user provisioning, reporting, and incident resolution, ensuring alignment with business needs.

The role requires a CSA certification, 4–6 years IT experience, and strong scripting knowledge (JavaScript, HTML, CSS) along with ITSM experience and strong stakeholder communication.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional.

Responsibilities

• Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts.
• Collaborate with stakeholders to address system problems .
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Troubleshoot integration issues such as system/service accounts, API’s, User Management Certs, etc.
• Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance.
• Support data driven decision making.

Skills

ServiceNow Admin

Scripting

Analytical thinking

Stakeholder communication

ITSM experience

Troubleshooting

Education

Bachelor’s Degree in IT/CS

Tools

ServiceNow

HIWAVE mgmt

Job description

ASM Research, an Accenture Federal Services company, seeks a ServiceNow Platform Administrator in Cheyenne, WY to maintain and optimize the ServiceNow environment. You will handle upgrades, user provisioning, reporting, and incident resolution, ensuring alignment with business needs.

The role requires a CSA certification, 4–6 years IT experience, and strong scripting knowledge (JavaScript, HTML, CSS) along with ITSM experience and strong stakeholder communication.