ServiceNow Platform Administrator — ITSM & Automation Lead

ASM Research, An Accenture Federal Services Company; Boston (MA); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, invites applications for a ServiceNow Platform Administrator role in Boston. The role focuses on maintaining the ServiceNow platform, including upgrades, provisioning, reporting, and access controls.

Key tasks include tier1 incident support, stakeholder collaboration, and troubleshooting complex issues; you will manage integration concerns and dashboards to drive platform insights and data-driven decisions.

Qualifications

• Bachelor’s degree or equivalent IT experience.
• 4–6 years IT or systems admin experience.
• ServiceNow CSA certification required.

Responsibilities

• Tier 1 support of ServiceNow Incidents.
• Collaborate with stakeholders to address system problems.
• Back up to respond to user requests for system needs and upgrades.
• Troubleshoot complex problems with minimal supervision.
• Troubleshoot integration issues (APIs, accounts, certs).
• Manage dashboards and reports for usage and performance.
• Support data-driven decision making.

Skills

ServiceNow admin

ITSM experience

JavaScript

HTML/CSS

Analytical skills

Stakeholder comms

Troubleshooting

Communication

Education

Bachelor's degree in IT/CS or related

Tools

ServiceNow

Job description

ASM Research, an Accenture Federal Services company, invites applications for a ServiceNow Platform Administrator role in Boston. The role focuses on maintaining the ServiceNow platform, including upgrades, provisioning, reporting, and access controls.

Key tasks include tier1 incident support, stakeholder collaboration, and troubleshooting complex issues; you will manage integration concerns and dashboards to drive platform insights and data-driven decisions.