ServiceNow Platform Pro & ITSM Specialist

ASM Research, An Accenture Federal Services Company; Juneau (AK); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company in Juneau, Alaska seeks a ServiceNow Platform Administrator to manage and optimize the ServiceNow platform, including upgrades, user provisioning, reporting, and access controls.

The role requires a CSA certification and 4–6 years in IT or systems administration, with strong scripting (JavaScript, HTML, CSS) and ITSM experience. Collaboration with stakeholders and data-driven decision support are essential.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional.

Responsibilities

• Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts.
• Collaborate with stakeholders to address system problems .
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Troubleshoot integration issues such as system/service accounts, API’s, User Management Certs, etc.
• Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance.
• Support data driven decision making.

Skills

ServiceNow Admin

ServiceNow Dev

JavaScript

HTML CSS

ITSM

Stakeholder Comm

Log Analysis

Problem Solving

Education

Bachelor’s Degree in IT/CS or related field

Equivalent relevant experience

Job description

ASM Research, An Accenture Federal Services Company in Juneau, Alaska seeks a ServiceNow Platform Administrator to manage and optimize the ServiceNow platform, including upgrades, user provisioning, reporting, and access controls.

The role requires a CSA certification and 4–6 years in IT or systems administration, with strong scripting (JavaScript, HTML, CSS) and ITSM experience. Collaboration with stakeholders and data-driven decision support are essential.