ServiceNow Platform Admin: Upgrades, Integrations & Insights

ASM Research, An Accenture Federal Services Company; Boise (ID); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Platform Administrator to manage and maintain the ServiceNow environment, including upgrades, user provisioning, reporting, and issue resolution.

The role requires 4–6 years in IT or systems administration and a ServiceNow CSA certification, with strong scripting and stakeholder communication skills to support ITSM and integrations.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4–6 years of IT or systems administration experience.
• ServiceNow CSA certification required.

Responsibilities

• Tier 1 support of ServiceNow incidents and troubleshooting.
• Collaborate with stakeholders to address system problems.
• Back up to respond to user requests for system needs and upgrades.
• Troubleshoot complex problems with minimal supervision.
• Troubleshoot integration issues (APIs, user management, certs).
• Manage dashboards and reports for insights into platform usage, license allocations, and performance.
• Support data-driven decision making.

Skills

ServiceNow CSA

ServiceNow Administration

JavaScript

ITSM

Analytical thinking

Communication

Education

Bachelor’s degree in IT/CS or related field

Tools

ServiceNow

HIWAVE management

Job description

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Platform Administrator to manage and maintain the ServiceNow environment, including upgrades, user provisioning, reporting, and issue resolution.

The role requires 4–6 years in IT or systems administration and a ServiceNow CSA certification, with strong scripting and stakeholder communication skills to support ITSM and integrations.