ServiceNow Administrator (ITSM)

Tech Army, LLC; Tallahassee (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Tech Army, LLC seeks an experienced Systems Administrator to support an enterprise ServiceNow environment. The role emphasizes administration, configuration, integrations, security, and ITSM across IT and business functions.

Ideal candidates have hands-on ServiceNow experience, strong problem solving, and the ability to work across teams to drive platform stability and automation.

Qualifications

• Bachelor's degree or equivalent professional experience in CS/IS or related field.
• 5+ years IT experience across systems administration, ITSM, and workflow automation.
• Experience across security, compliance, business process automation, and application support.
• 4+ years involving SQL, data management, reporting, integrations and data exchange.
• 3+ years defining monitoring procedures and resolving platform issues.

Responsibilities

• Administer and maintain the enterprise ServiceNow platform and modules.
• Configure platform settings, workflows, rules, notifications, and knowledge components.
• Manage ITSM processes: Incident, Problem, Change, Request, and Service Management.
• Handle user provisioning, roles, security controls, and access governance.
• Integrate enterprise apps using REST, web services, and JSON; troubleshoot interfaces.
• Monitor platform health, performance, and integrations; mentor junior staff.

Skills

ServiceNow administration

ITSM platforms

Workflow automation

Security concepts

Data integration

Identity & access management

Monitoring & operations

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

REST APIs

JSON

Web services

Job description

The organization is seeking an experienced Systems Administrator to support and maintain an enterprise ServiceNow environment. The role will focus on ServiceNow administration, platform configuration, integrations, security, troubleshooting, performance monitoring, automation, and IT service management.

The ideal candidate will have strong hands‑on experience administering enterprise ServiceNow environments and working across multiple IT and business functions.

Minimum Qualifications

Education & Professional Experience

• Bachelor’s degree in Computer Science, Information Systems, or a related field. Equivalent related work experience may be considered.
• Minimum 5 years of IT experience in one or more of the following areas:
• Systems administration
• IT Service Management (ITSM) platforms
• Workflow automation technologies
• Minimum 5 years of experience working across multiple IT and business functions, including:
  • Security
  • Compliance
  • Business process automation
  • Application support
• Minimum 4 years of experience with SQL, data management, reporting, system integrations, and data exchange technologies.
• Minimum 3 years of experience defining procedures for monitoring, evaluating, and diagnosing platform and system issues and establishing work plans for resolution.
• Minimum 3 years of experience troubleshooting complex issues involving:
  • Software
  • Networks
  • Identity management
  • Platform administration
  • Application integrations

ServiceNow Experience

• Hands‑on experience administering, configuring, maintaining, and securing enterprise ServiceNow environments, including ITSM and related platform applications.
• Strong proficiency with ServiceNow administration, including:
  • User and role management
  • Workflow configuration
  • Incident, Problem, and Change Management
  • Platform governance
• Experience managing:
  • Patches
  • Releases
  • Configuration migrations
  • Environment maintenance activities

Integration & Data Exchange

• Experience integrating enterprise applications using:
  • REST APIs
  • Web services
  • JSON
  • Automation tools
• Experience troubleshooting integrations, data synchronization, and interface‑related issues.

Identity & Access Management

• Knowledge of identity and access management concepts, including:
  • SAML
  • Single Sign‑On (SSO)
  • Authentication and authorization
  • Role‑Based Access Control (RBAC)

Monitoring & Operational Support

• Experience monitoring:
  • Platform health
  • System performance
  • Integrations
  • Usage trends
  • Operational metrics
• Ability to ensure platform availability, reliability, and operational stability.
• Ability to work on multiple projects as a project team member, project leader, and mentor to junior technical staff.

Key Responsibilities

ServiceNow Administration

• Administer and maintain the enterprise ServiceNow platform and associated modules.
• Manage platform configurations, system settings, forms, workflows, business rules, notifications, service catalogs, and knowledge management components.
• Configure and maintain Incident, Problem, Change, Request, and Service Management processes.
• Administer user provisioning, role assignments, group management, security controls, and access governance.