ServiceNow Lead Consultant – Hybrid

Softcat; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working

Flexible working hours

Job summary

Softcat is seeking a ServiceNow Technical Consultant (team lead) to shape our ServiceNow capability, balancing hands-on work with leadership. You’ll design, deliver and mentor across ITSM, ITOM, CSM, and integrations while partnering with Product Owners and Architects.

You will lead a small team of ServiceNow specialists, drive automation, and collaborate with stakeholders to push digital workflows forward. Hybrid work with office and home flexibility is available.

Qualifications

• Hands-on experience with the ServiceNow platform and delivering solutions in an enterprise environment.
• Strong knowledge of JavaScript, Client Scripts, Business Rules, UI Policies, Flow Designer, Service Portal / Workspaces, REST and SOAP integrations.
• Experience with CMDB, Discovery and Service Mapping.
• Leadership experience: mentoring developers/administrators and coordinating with cross-functional stakeholders.

Responsibilities

• Designing and delivering scalable solutions across the ServiceNow platform.
• Leading technical workshops and requirement gathering sessions with business stakeholders.
• Configuring and developing ITSM, ITOM, CSM, Service Catalogue, CMDB and Flow Designer solutions.
• Designing and maintaining integrations with enterprise applications and third-party platforms.
• Managing and mentoring a small team of ServiceNow developers and administrators.

Skills

ServiceNow Platform

JavaScript

REST/SOAP integrations

CMDB & Discovery

Team Leadership

Tools

ServiceNow

Job description

Softcat is seeking a ServiceNow Technical Consultant (team lead) to shape our ServiceNow capability, balancing hands-on work with leadership. You’ll design, deliver and mentor across ITSM, ITOM, CSM, and integrations while partnering with Product Owners and Architects.

You will lead a small team of ServiceNow specialists, drive automation, and collaborate with stakeholders to push digital workflows forward. Hybrid work with office and home flexibility is available.