ServiceNow Technical Consultant / Team Lead

Softcat; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working

Flexible working hours

Job summary

Softcat is seeking a ServiceNow Technical Consultant (team lead) to shape our ServiceNow capability, balancing hands-on work with leadership. You’ll design, deliver and mentor across ITSM, ITOM, CSM, and integrations while partnering with Product Owners and Architects.

You will lead a small team of ServiceNow specialists, drive automation, and collaborate with stakeholders to push digital workflows forward. Hybrid work with office and home flexibility is available.

Qualifications

• Hands-on experience with the ServiceNow platform and delivering solutions in an enterprise environment.
• Strong knowledge of JavaScript, Client Scripts, Business Rules, UI Policies, Flow Designer, Service Portal / Workspaces, REST and SOAP integrations.
• Experience with CMDB, Discovery and Service Mapping.
• Leadership experience: mentoring developers/administrators and coordinating with cross-functional stakeholders.

Responsibilities

• Designing and delivering scalable solutions across the ServiceNow platform.
• Leading technical workshops and requirement gathering sessions with business stakeholders.
• Configuring and developing ITSM, ITOM, CSM, Service Catalogue, CMDB and Flow Designer solutions.
• Designing and maintaining integrations with enterprise applications and third-party platforms.
• Managing and mentoring a small team of ServiceNow developers and administrators.

Skills

ServiceNow Platform

JavaScript

REST/SOAP integrations

CMDB & Discovery

Team Leadership

Tools

ServiceNow

Job description

Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Internal Technology Team!

This is an exciting opportunity to take ownership of a growing ServiceNow capability, balancing hands-on technical work with leadership responsibilities. You'll have the chance to influence platform strategy, work on complex business challenges and help develop the next generation of ServiceNow talent within the team. If you're passionate about ServiceNow, enjoy solving business problems through technology, and are ready to take the next step in your leadership journey, we'd love to hear from you.

Success. The Softcat Way.

At the heart of our operations are our core values: Passion, Intelligence, Fun, Responsible and Community. These values are the pillars that Softcat and guide our every action., As our use of the ServiceNow platform continues to grow, we're looking for a ServiceNow Technical Consultant to help shape the future of our digital workflows and service management capabilities. This is an opportunity to combine hands-on technical expertise with team leadership. You'll play a key role in designing and delivering solutions across the ServiceNow platform whilst leading a small team of talented ServiceNow specialists. You'll work closely with Product Owners, Architects, Business Analysts and stakeholders across the business, helping to drive innovation, automation and continuous improvement through ServiceNow.

As Service Now Technical Consultant (team lead), you'll be responsible for:

• Designing and delivering scalable solutions across the ServiceNow platform.
• Leading technical workshops and requirement gathering sessions with business stakeholders
• Configuring and developing solutions across ITSM, ITOM, CSM, Service Catalogue, CMDB and Flow Designer.
• Designing and maintaining integrations with enterprise applications and third-party platforms.
• Managing and mentoring a small team of ServiceNow Developers and Administrators
• Supporting the professional development and growth of team members through coaching and regular one-to-ones
• Building strong relationships with stakeholders across the business.

We'd love you to have:

• Strong hands-on experience with the ServiceNow platform.
• Experience delivering ServiceNow solutions within a complex enterprise environment.
• Strong knowledge of: JavaScript, Client Scripts, Business Rules, UI Policies, Flow Designer, Service Portal / Workspaces, REST and SOAP integrations
• Experience with CMDB, Discovery and Service Mapping.
• ServiceNow Certified System Administrator (CSA)

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent,

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 2 days in the office and 3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and /jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.