ServiceNow ITSM Transformation Lead (Hybrid)

EY; Rogers (AR); Hybrid; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Zusammenfassung

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in ITSM projects. You will translate business needs into technical specifications, design system architecture, and drive delivery while building strong client relationships.

This role emphasizes strategic guidance, solution design, and hands-on leadership of diverse consultants. You will manage planning, execution, and closure of workstreams, mentor 5-10+ professionals within project teams, and collaborate with

Qualifikationen

• Experience leading ITSM transformation programs.
• Strong experience with ServiceNow and ITSM processes.
• Proven ability to translate business needs into technical specs.

Aufgaben

• Lead planning, execution and closure of ITSM workstreams.
• Mentor 5–10+ professionals within project teams.
• Collaborate with cross-functional teams in a global environment.

Kenntnisse

ServiceNow

ITSM

Leadership

Client relationship management

Tools

ServiceNow Platform

Jobbeschreibung

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in ITSM projects. You will translate business needs into technical specifications, design system architecture, and drive delivery while building strong client relationships.

This role emphasizes strategic guidance, solution design, and hands-on leadership of diverse consultants. You will manage planning, execution, and closure of workstreams, mentor 5-10+ professionals within project teams, and collaborate with