ServiceNow ITOM Transformation Lead - Hybrid

EY; Detroit (MI); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible vacation policy

Hybrid work model

Job summary

As a ServiceNow Consulting Manager at EY, you will lead teams focused on ServiceNow Transformation. You will manage the delivery of solutions, establish client relationships, and guide your multi-disciplinary team in delivering high-quality outcomes.

This role requires a Bachelor’s degree, 4-6 years of ServiceNow project experience, and certifications such as CSA or CAD. The position offers a comprehensive benefits package and operates on a hybrid work model.

Qualifications

• 4-6 years of relevant ServiceNow ITOM/CMDB project experience.
• 5+ years of Big-4 or equivalent consulting experience.
• Experience leading teams and supervising others.

Responsibilities

• Lead ServiceNow Transformation teams and manage end-to-end delivery.
• Identify and define user/customer requirements for solutions.
• Mentor and manage multi-disciplinary teams including offshore resources.

Skills

Business acumen

Decision-making

Conflict resolution

Executive communication

Agile delivery models

CMDB/ITOM integration

Education

Bachelor's degree in Computer Science

ServiceNow Certified Systems Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Tools

ServiceNow AI Solutions

Performance analytics

Job description

As a ServiceNow Consulting Manager at EY, you will lead teams focused on ServiceNow Transformation. You will manage the delivery of solutions, establish client relationships, and guide your multi-disciplinary team in delivering high-quality outcomes.

This role requires a Bachelor’s degree, 4-6 years of ServiceNow project experience, and certifications such as CSA or CAD. The position offers a comprehensive benefits package and operates on a hybrid work model.