Lead ServiceNow Dev & ITSM Architect — Hybrid

Veracity Ventures Inc.; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

Veracity Ventures Inc. in New York City seeks a Lead ServiceNow Developer to design, build, and optimize our ServiceNow instance. The role demands deep hands-on expertise across modules, scripting, integration, and automation while aligning with ITSM processes and enterprise security policies.

This hybrid position offers collaboration with cross-functional teams, opportunities to shape platform strategy, and a path to drive real-world improvements in incident, problem, and change management.

Qualifications

• 12+ years of IT experience with substantial ServiceNow development.
• Strong experience developing and customizing the ServiceNow platform.
• Proficiency in JavaScript and ServiceNow scripting.
• Hands-on with Business Rules, Client Scripts, UI Policies, and UI Actions.
• Experience with GlideRecord, Glide APIs, and Service Catalog.
• Flow Designer and workflow automation experience.
• Experience implementing and supporting ITSM modules.
• Experience developing REST and SOAP integrations.
• Knowledge of ServiceNow tables, forms, lists, roles, ACLs, and platform security.
• Experience with update sets, application deployment, testing, and debugging.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently and collaborate with cross-functional teams.

Skills

ServiceNow development

JavaScript

Scripting

Flow Designer

ITSM modules

Glide APIs

UI Policies

UI Actions

Business Rules

Client Scripts

REST integrations

SOAP integrations

Tools

Git

CI/CD pipelines

MID Server

ServiceNow integrations

Job description

Veracity Ventures Inc. in New York City seeks a Lead ServiceNow Developer to design, build, and optimize our ServiceNow instance. The role demands deep hands-on expertise across modules, scripting, integration, and automation while aligning with ITSM processes and enterprise security policies.

This hybrid position offers collaboration with cross-functional teams, opportunities to shape platform strategy, and a path to drive real-world improvements in incident, problem, and change management.