ServiceNow ITSM Transformation Manager

EY; San Francisco (CA); Hybrid; USD 171,000 - 297,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package (medical/dental,

Pension and 401(k)

Job summary

EY is seeking a ServiceNow ITSM Manager in Technology Analysis to lead transformation teams and manage complex initiatives for clients. You will build and guide multi-disciplinary teams, translate business requirements into technical solutions, and drive architecture decisions.

This role requires travel to meet client needs and strong leadership across engagements. The role emphasizes collaboration with stakeholders, delivery excellence, and advancing EY’s AI-enabled ITSM capabilities in a

Qualifications

• Bachelor's degree in a IT-related field and 4–6 years ServiceNow ITSM project experience.
• ServiceNow CSA or CAD certification; one of the listed implementations is required.
• 5+ years of Big 4 or equivalent consulting experience.
• Strong communication, adaptability, and relationship-building skills.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills

Engagement leadership

Client relationships

Executive communication

Business acumen

Team mentorship

Travel readiness

Education

Bachelor's degree in CS/IS/Engineering

4-6 years ServiceNow ITSM project experience

Tools

ServiceNow ITSM platform

AI capabilities (Now Assist / AI Control Tower)

Job description

EY is seeking a ServiceNow ITSM Manager in Technology Analysis to lead transformation teams and manage complex initiatives for clients. You will build and guide multi-disciplinary teams, translate business requirements into technical solutions, and drive architecture decisions.

This role requires travel to meet client needs and strong leadership across engagements. The role emphasizes collaboration with stakeholders, delivery excellence, and advancing EY’s AI-enabled ITSM capabilities in a