ServiceNow ITSM Transformation Manager

EY

Seattle (WA)

Hybrid

USD 143,000 - 262,000

Full time

45 hours ago

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Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in ITSM, helping clients unlock value from Now AI capabilities and data-driven decisions. You’ll build trusted relationships, mentor a multi-disciplinary team, and travel as needed to deliver complex programs across engagements.

In this role you’ll translate business requirements into technical specifications, drive deliverables from planning through closure, and contribute to pre-sales efforts with proposals and

Qualifications

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
ServiceNow CSA or CAD certification.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork.

Responsibilities

Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Lead client work sessions, guiding workstreams from planning through execution and closure.

Skills

ServiceNow ITSM

Team leadership

Client relationships

Business acumen

AI capabilities in ITSM

Pre-sales & proposals

Waterfall & Agile

Education

Bachelor's degree in CS/IT/Engineering

ServiceNow CSA/CAD certification

Tools

ServiceNow

Job description

In this role you’ll translate business requirements into technical specifications, drive deliverables from planning through closure, and contribute to pre-sales efforts with proposals and

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