ServiceNow ITSM Transformation Manager (Remote)

EY; Tallahassee (FL); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Medical and dental coverage

Pension and 401(k)

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and drive ITSM initiatives across client engagements. You will translate business requirements into technical specifications and oversee architecture design, with travel as needed.

This role emphasizes team leadership, client relationships, and delivering measurable business outcomes. The position offers a hybrid work model and opportunities to grow consulting and leadership skills within a globally connected EY network.

Qualifications

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.
• Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation.

Skills

Engagement leadership

Team mentoring

Client relationship building

Business acumen

ITSM process expertise

AI-enabled ITSM knowledge

Pre-sales support

Requirements workshops

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow CSA

ServiceNow CAD

CMA/CTA

Now Assist / AI in ITSM

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and drive ITSM initiatives across client engagements. You will translate business requirements into technical specifications and oversee architecture design, with travel as needed.

This role emphasizes team leadership, client relationships, and delivering measurable business outcomes. The position offers a hybrid work model and opportunities to grow consulting and leadership skills within a globally connected EY network.