ServiceNow ITSM Manager-Transformation Lead (Open Location)

EY; San Mateo (CA); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Job summary

EY is seeking a ServiceNow Consulting Manager within Technology Analysis to lead transformation programs, drive client engagement, and deliver complex ITSM solutions. You will coordinate cross-functional teams, translate business requirements into technical specifications, and guide architecture design while traveling to meet client needs.

You’ll partner with stakeholders to evaluate models, requirements, and operations, applying both agile and waterfall approaches to ensure successful outcomes

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions
• Track deliverable completion and project status, ensuring alignment with performance objectives
• Actively participate in client working sessions, leading workstreams from planning through execution and closure

Skills

ServiceNow ITSM

Team leadership

Client relationships

Project management

Agile & Waterfall

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

ServiceNow CSA or CAD

5+ years of consulting experience

Driver's license (US)

Tools

ServiceNow CSA/CAD

CMA/CTA (ideally)

Job description

EY is seeking a ServiceNow Consulting Manager within Technology Analysis to lead transformation programs, drive client engagement, and deliver complex ITSM solutions. You will coordinate cross-functional teams, translate business requirements into technical specifications, and guide architecture design while traveling to meet client needs.

You’ll partner with stakeholders to evaluate models, requirements, and operations, applying both agile and waterfall approaches to ensure successful outcomes