ServiceNow ITSM Administrator - Remote Ready

Optiv Security Inc.; Overland Park (KS); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Inclusion programs

Work-life balance

Training resources

Volunteer opportunities

Remote work availability

Job summary

Optiv Security Inc. is seeking an IT ServiceNow Administrator to manage day‑to‑day platform operations and ITSM workflows. You will configure users, roles, forms, catalogs, and dashboards while troubleshooting issues and supporting integrations with REST/SOAP APIs.

The role emphasizes platform stability, security, and ongoing improvements, including AI capabilities like Now Assist and Virtual Agent to drive automation and self‑service.

Qualifications

• Bachelor's degree in CS/IT or related field required.
• 2–4 years of hands‑on ServiceNow admin/configuration experience.
• Working knowledge of ServiceNow ITSM, forms, workflows, reports, and dashboards.

Responsibilities

• Administer, configure, maintain, and support the ServiceNow platform.
• Manage users, roles, forms, catalogs, workflows, and notifications.
• Troubleshoot platform issues and collaborate on integrations.
• Support upgrades, testing, and platform health checks.
• Explore AI features to improve automation and user experience.

Skills

Hands-on admin

Troubleshooting

Analytical skills

Communication

ITIL familiarity

Education

Bachelor's degree in CS/IT or related field

Tools

ServiceNow ITSM

Flow Designer

REST/SOAP APIs

IntegrationHub

Dashboards/Reports

AI capabilities (Now Assist)

Job description

Optiv Security Inc. is seeking an IT ServiceNow Administrator to manage day‑to‑day platform operations and ITSM workflows. You will configure users, roles, forms, catalogs, and dashboards while troubleshooting issues and supporting integrations with REST/SOAP APIs.

The role emphasizes platform stability, security, and ongoing improvements, including AI capabilities like Now Assist and Virtual Agent to drive automation and self‑service.