IT ServiceNow Administrator | Remote, USA

Optiv Security Inc.; Overland Park (KS); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Inclusion programs

Work-life balance

Training resources

Volunteer opportunities

Remote work availability

Job summary

Optiv Security Inc. is seeking an IT ServiceNow Administrator to manage day‑to‑day platform operations and ITSM workflows. You will configure users, roles, forms, catalogs, and dashboards while troubleshooting issues and supporting integrations with REST/SOAP APIs.

The role emphasizes platform stability, security, and ongoing improvements, including AI capabilities like Now Assist and Virtual Agent to drive automation and self‑service.

Qualifications

• Bachelor's degree in CS/IT or related field required.
• 2–4 years of hands‑on ServiceNow admin/configuration experience.
• Working knowledge of ServiceNow ITSM, forms, workflows, reports, and dashboards.

Responsibilities

• Administer, configure, maintain, and support the ServiceNow platform.
• Manage users, roles, forms, catalogs, workflows, and notifications.
• Troubleshoot platform issues and collaborate on integrations.
• Support upgrades, testing, and platform health checks.
• Explore AI features to improve automation and user experience.

Skills

Hands-on admin

Troubleshooting

Analytical skills

Communication

ITIL familiarity

Education

Bachelor's degree in CS/IT or related field

Tools

ServiceNow ITSM

Flow Designer

REST/SOAP APIs

IntegrationHub

Dashboards/Reports

AI capabilities (Now Assist)

Job description

The IT ServiceNow Administrator is responsible for the day‑to‑day administration, configuration, maintenance, and support of the ServiceNow platform.

This role will help ensure the platform remains stable, secure, and effective while supporting ongoing improvements to IT service management processes. The ideal candidate is a hands‑on administrator who can independently manage standard platform needs, troubleshoot issues, and continue developing their ServiceNow knowledge.

How you'll make an impact

• Administer, configure, maintain, and support the ServiceNow platform and core ITSM capabilities.
• Manage users, groups, roles, access, forms, fields, notifications, catalog items, and standard workflows.
• Support Incident, Request, Problem, Change, Knowledge, and Service Catalog processes.
• Troubleshoot platform and configuration issues and partner with technical teams on more complex problems or integrations.
• Experience configuring forms, tables, fields, UI policies, business rules, workflows, Flow Designer, notifications, reports, and dashboards.
• Support platform upgrades, patches, testing, reporting, dashboards, and routine platform health activities.
• Experience with ServiceNow integrations, REST/SOAP APIs, IntegrationHub, or other enterprise integration technologies is preferred.
• Ability to support, and administer emerging ServiceNow AI capabilities, including Now Assist, Virtual Agent/chatbot functionality, and AI-driven automation.
• Identify opportunities to improve self‑service, automate manual processes, and enhance the user experience.
• Maintain platform documentation and follow established security, change, and governance standards.
• Performs other duties as assigned.
• Complies with all policies and standards.

What we're looking for

• Bachelor's Degree In Computer Science, Information Technology or a related field.
• preferred or Equivalent professional work experience.
• preferred 2-4 years Hands‑on ServiceNow administration or configuration experience.
• Working knowledge of ServiceNow ITSM and experience with users, groups, roles, forms, catalog items, workflows/Flow Designer, reports, and dashboards.
• Strong troubleshooting, analytical, organizational, and communication skills.
• Basic familiarity with ServiceNow scripting, integrations, or APIs is helpful; advanced development experience is not required.
• Demonstrates a forward‑looking mindset by proactively identifying opportunities to leverage AI, intelligent automation, and emerging ServiceNow capabilities to improve processes, user experience, and operational efficiency.
• Familiarity with ITIL practices and enterprise IT service management environments.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Ability to effectively communicate technical concepts to both technical and non‑technical audiences.
• Ability to partner with stakeholders, understand requirements, evaluate alternatives, and reach consensus.
• Ability to manage multiple priorities and work independently with limited supervision.
• Strong attention to detail and commitment to platform stability, security, documentation, and data quality.
• Must be US citizen #LI-KG1

What you can expect from Optiv

• A company committed to our inclusive value through our Employee Resource Groups
• Work/life balance
• Professional training resources
• Creative problem‑solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

We work alongside clients to manage cyber risk and equip them with perspectives and programs to accelerate business progress. Our real‑world experience, deep vertical expertise and diverse teams enable us to face any challenge with confidence. We put you at the center of our unmatched ecosystem of people, products, partners and programs to design and implement agile solutions. Our adaptive approach continually assesses risk in the context of cyber and broader objectives to secure today’s business and fortify it for the future. At Optiv, we manage cyber risk so you can secure your full potential.