Hands-on ServiceNow Admin for ITSM & Platform Health

Attractivate Consulting Solutions; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Attractivate Consulting Solutions is seeking a hands-on ServiceNow System Administrator to own day-to-day configuration, maintenance, and optimization of the ServiceNow platform. You will ensure reliability, scale with business needs, and deliver value across ITSM, ITOM, and adjacent modules.

The role requires 3+ years of ServiceNow administration, CSA certification, and strong scripting and integration skills.

Qualifications

• 3+ years of hands-on ServiceNow administration experience.
• Configuring core ITSM modules: Incident, Change, Problem, CMDB.
• Scripting in ServiceNow: Business Rules, Script Includes, Client Scripts.
• Experience with REST/SOAP APIs or IntegrationHub for integrations.
• CSA certification is required.
• Strong communication and service-oriented mindset.

Responsibilities

• Administer and configure the ServiceNow platform including access controls.
• Build and maintain workflows, forms, rules, UI policies, and notifications.
• Support ITSM processes across Incident, Problem, Change, and Service Catalog.
• Manage upgrades, patches, and MID server administration.
• Collaborate with stakeholders to translate requirements into configurations.
• Troubleshoot issues and provide Tier 2/3 escalation support.
• Maintain documentation for configurations and integrations.

Skills

3+ years ServiceNow administration

ITSM module configuration

Scripting in ServiceNow

REST/SOAP integrations

CSA certification awareness

Effective communication

Education

ServiceNow Certified System Administrator (CSA)

Tools

REST API

SOAP API

IntegrationHub

Job description

Attractivate Consulting Solutions is seeking a hands-on ServiceNow System Administrator to own day-to-day configuration, maintenance, and optimization of the ServiceNow platform. You will ensure reliability, scale with business needs, and deliver value across ITSM, ITOM, and adjacent modules.

The role requires 3+ years of ServiceNow administration, CSA certification, and strong scripting and integration skills.