ServiceNow ITOM Transformation Manager

EY; Tucson (AZ); Remote; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Job summary

EY in the United States seeks a ServiceNow Consulting Manager to lead transformation teams, manage client relationships, and drive UI development across platforms. You will mentor staff, engage with clients, and guide delivery from planning through closure in a global, hybrid environment.

This role emphasizes leadership, design, and delivery with opportunities to shape digital solutions and help clients achieve business outcomes in IT operations management, CMDB, and AI-enabled automation.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
• Typically, 4-6 years of relevant ServiceNow ITOM/CMDB project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications: CSA, CAD, Data Foundations, Discovery, Event Management, Service Mapping.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills - executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver's license valid in the U.S.
• Ability to travel to meet client needs.

Responsibilities

• Lead ServiceNow ITOM/CMDB project delivery across design, configuration/development, testing and deployment phases.
• Mentor a multi-disciplinary team of 5-10+ resources including offshore staff.
• Engage with external clients, run working sessions, and manage workstreams end-to-end.
• Identify user requirements and translate them into UI specifications across mobile, web, and tablet platforms.
• Ensure quality and risk management, including planning, status reporting, budgets and issue logs.

Skills

Engagement lead

Team leadership

Client relationships

Executive communication

Pre-sales support

Problem solving

Adaptability

Education

Bachelor's degree in Computer Science / Information Systems Management / Engineering

Tools

ServiceNow ITOM/CMDB

ServiceNow CSA/CAD

Job description

EY in the United States seeks a ServiceNow Consulting Manager to lead transformation teams, manage client relationships, and drive UI development across platforms. You will mentor staff, engage with clients, and guide delivery from planning through closure in a global, hybrid environment.

This role emphasizes leadership, design, and delivery with opportunities to shape digital solutions and help clients achieve business outcomes in IT operations management, CMDB, and AI-enabled automation.