Servicenow Itom Service Mapping Specialist

Tata Consultancy Services; Chicago (IL); On-site; USD 95,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Chicago, IL, is seeking a ServiceNow ITOM Service Mapping Specialist to design, configure, and maintain Service Mapping solutions across complex environments.

You will build service maps, configure patterns, integrate Discovery, CMDB, and ITSM processes, and collaborate with infrastructure teams to ensure accurate CI relationships and data quality.

Qualifications

• Strong hands-on experience with ServiceNow ITOM and Service Mapping.
• Strong understanding of ServiceNow CMDB and CSDM.
• Hands-on experience configuring Service Mapping and Discovery.

Responsibilities

• Design, configure, and maintain ServiceNow Service Mapping solutions.
• Create and maintain Business, Application, and Technical Services.
• Develop accurate service maps representing dependencies.
• Configure and troubleshoot Discovery patterns, probes, sensors, and identification rules.
• Ensure accurate CI relationships and alignment with the CMDB.
• Integrate Service Mapping with Discovery, CMDB, ITSM processes.

Skills

ServiceNow ITOM

Service Mapping

ServiceNow CMDB

Discovery

MID Servers

CI relationships

REST/SOAP APIs

ITIL

Tools

ServiceNow Discovery

Service Mapping Patterns

Job description

ServiceNow ITOM Service Mapping Specialist

Key Responsibilities

• Design, configure, and maintain ServiceNow Service Mapping solutions.
• Create and maintain Business Services, Application Services, and Technical Services.
• Develop accurate service maps representing end-to-end application and infrastructure dependencies.
• Configure and troubleshoot ServiceNow Discovery patterns, probes, sensors, and identification rules.
• Analyze and validate dependencies between applications, servers, databases, networks, middleware, APIs, and other infrastructure components.
• Configure Service Mapping entry points, connections, traffic-based discovery, and horizontal discovery.
• Work with MID Servers and ensure proper connectivity between ServiceNow and infrastructure environments.
• Troubleshoot failed or incomplete service maps and resolve discovery and mapping issues.
• Configure and maintain Service Mapping patterns and custom patterns where required.
• Ensure accurate CI relationships and alignment with the ServiceNow CMDB.
• Work closely with CMDB teams to maintain CI data quality and relationship integrity.
• Integrate Service Mapping with ServiceNow Discovery, CMDB, Event Management, and ITSM processes.
• Support application owners and infrastructure teams in identifying service dependencies.
• Perform regular validation and health checks of service maps.
• Identify and remediate stale, duplicate, or incorrect CIs and relationships.
• Support onboarding of new applications and business services into Service Mapping.
• Develop dashboards, reports, and metrics related to service mapping coverage and data quality.
• Participate in ServiceNow upgrades, enhancements, migrations, and implementation projects.
• Maintain technical documentation, mapping standards, operating procedures, and knowledge articles.

Required Technical Skills

• Strong hands-on experience with ServiceNow ITOM and Service Mapping.
• Strong understanding of ServiceNow CMDB and CSDM.
• Hands-on experience configuring Service Mapping.
• Good knowledge of ServiceNow Discovery.
• Experience working with MID Servers.
• Strong understanding of CI classes, attributes, relationships, and dependencies.
• Experience with Service Mapping Patterns and custom patterns.
• Knowledge of entry points, discovery mechanisms, traffic-based discovery, and application dependency mapping .
• Experience troubleshooting Discovery and Service Mapping issues.
• Understanding of Identification and Reconciliation Engine (IRE).
• Knowledge of ServiceNow integrations and REST/SOAP APIs.
• Good understanding of ITIL and ITOM processes

Salary Range- $95,000-$120,000 a year

Location Chicago, IL

Function TECHNOLOGY

Role Engineer

ID 435900

Skills Service Now

Salary Range $95,000 - $120,000