ServiceNow ITOM Manager - IT Operations & Solutions

Crowe; Austin (TX); On-site; USD 103,000 - 211,000; Full time

Job summary

Crowe is seeking a ServiceNow ITOM Manager in the United States to lead hands-on development and configuration of ITOM modules. You will architect scalable solutions, guide delivery teams, and collaborate with clients to drive outcomes across Discovery, Service Mapping, and Event Management.

The role demands 5-7 years of relevant experience, strong communication, and travel up to 30%. A Bachelor's degree is required, with a focus on IT operations and cloud integrations preferred.

Qualifications

• 5-7 years of professional experience.
• 5+ years of direct ServiceNow ITOM hands-on work.
• 3+ years delivering ServiceNow implementations and integrations with emphasis on ITOM.
• Experience implementing and configuring Discovery, Service Mapping, and Event Management.
• Ability to deliver technical solutions with minimal supervision.
• Excellent written and verbal communication; able to document complex logic.
• Bachelor's degree; willingness to travel up to 30%.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM (Discovery, Service Mapping, Event Management).
• Develop and maintain integration solutions with external systems and monitoring tools.
• Translate requirements into scalable, supportable implementations.
• Collaborate with Solution Architects and engagement leads to ensure quality.
• Write and maintain clear development standards and documentation.
• Support testing, deployment, and performance tuning; participate in design sessions.
• Engage with clients during workshops, validations, or post-go-live support.

Skills

JavaScript

REST/SOAP APIs

ServiceNow scripting

Education

Bachelor's degree

Tools

ServiceNow ITOM

ServiceNow Discovery

ServiceNow Service Mapping

Event Management

MID Server

Job description

Crowe is seeking a ServiceNow ITOM Manager in the United States to lead hands-on development and configuration of ITOM modules. You will architect scalable solutions, guide delivery teams, and collaborate with clients to drive outcomes across Discovery, Service Mapping, and Event Management.

The role demands 5-7 years of relevant experience, strong communication, and travel up to 30%. A Bachelor's degree is required, with a focus on IT operations and cloud integrations preferred.