Hands-On ServiceNow ITOM Delivery Manager

Crowe; Indianapolis (IN); On-site; USD 103,000 - 211,000; Full time

Job summary

Crowe is seeking a ServiceNow ITOM Manager to join our ITOM team. You will lead hands-on development and configuration across Discovery, Service Mapping, and Event Management, while delivering scalable integrations and architecture aligned to client needs.

In this role you will collaborate with architects and engagement leads, document standards, and support testing, deployment, and post-go-live support. Travel up to 30% may be required, with a focus on quality delivery across distributed teams.

Qualifications

• 5–7 years of professional experience.
• 5+ years of direct ServiceNow ITOM hands‑on work.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
• Ability to independently deliver technical solutions with minimal supervision
• Excellent written and verbal communication, particularly around documenting complex logic
• Comfortable working both independently and collaboratively within distributed teams
• Bachelor's degree
• Willingness and ability to travel up to 30% as needed for client engagements.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors; MID Server installation, configuration, and troubleshooting; Event Management rule creation and alert correlation; Service Mapping design and deployment.
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Skills

JavaScript & ServiceNow scripting

REST/SOAP APIs

CMDB & Discovery

Integrations (SolarWinds, SCOM, Dynatr

Cloud (AWS/Azure/GCP)

MID Server troubleshooting

ServiceNow Certifications

Education

Bachelor's degree

Tools

SolarWinds

SCOM

Dynatrace

LogicMonitor

Job description

Crowe is seeking a ServiceNow ITOM Manager to join our ITOM team. You will lead hands-on development and configuration across Discovery, Service Mapping, and Event Management, while delivering scalable integrations and architecture aligned to client needs.

In this role you will collaborate with architects and engagement leads, document standards, and support testing, deployment, and post-go-live support. Travel up to 30% may be required, with a focus on quality delivery across distributed teams.