ServiceNow ITOM Transformation Lead - Hybrid

EY; San Antonio (TX); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Comprehensive compensation package

Medical, dental, pension, 401(k) plans

Flexible vacation policy

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and manage project delivery while ensuring the quality of outcomes and client relationships. This position requires a strong background in ServiceNow and experience with ITOM/CMDB.

Key responsibilities include mentoring a multi-disciplinary team, guiding client interactions, and developing innovative solutions. The ideal candidate holds a relevant degree, several years of consulting experience, and possesses ServiceNow certifications.

Qualifications

• 4–6 years of ServiceNow ITOM/CMDB project experience.
• ServiceNow Certified Systems Administrator or Application Developer.
• 5+ years of Big-4 or equivalent consulting experience.

Responsibilities

• Lead ServiceNow Transformation teams for project delivery.
• Guide client relationships and ensure high-quality outcomes.
• Mentor and manage a team of 5-10+ resources.

Skills

Business acumen

Fact-based decision-making

Conflict resolution

Executive communication

Teamwork

Agile delivery models

ServiceNow ITOM integration

Mentoring teams

Education

Bachelor’s degree in Computer Science or related discipline

Tools

ServiceNow

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and manage project delivery while ensuring the quality of outcomes and client relationships. This position requires a strong background in ServiceNow and experience with ITOM/CMDB.

Key responsibilities include mentoring a multi-disciplinary team, guiding client interactions, and developing innovative solutions. The ideal candidate holds a relevant degree, several years of consulting experience, and possesses ServiceNow certifications.